Smoothie King — Restaurant in Cottleville

Ok so where to start. This is what I paid 13.70 today. Upon requesting to speak to someone about it I was told this is how it is filled. THIS IS NOT how they are to be filled. I get the bowl at least 1x a week from both my same location and different. This is NOT how full they are to be. The manager of the Cottleville location proceeded to tell me that this is how full they are supposed to be. That the base of it is supposed to be up to the crown with the fruit then filled on top. You can blatantly see in the picture that the base of the ball is not even to the top of the crown. They then would not hear me in stating that I would like to send this picture to them so that they could see how poorly their employee actually did what they are stating they should have done. They refused to do that or accommodate my request. They then told me that other places must not be following protocol by filling it as full as I'm stating that they do. As full as I've seen them be time and time again. Anytime that I've had an issue with one of these not being as full as they should be and I've approached the store, it has been remade. They've also apologized profusely and told me that it should be up to the edge. The manager of the Cottleville store then told me that the cost of the fruit and everything is becoming an issue so they are working on how to maintain that. Which includes putting less food in each bowl. Let me say that again, TO CHARGE YOU THE SAME BUT PUT LESS FOOD IN THE BOWL!! So they will continue to charge ppl 13$ for less than half a full bowl. DO NOT GO HERE! DO NOT...

I go to this place often and spend at least $45-50 each time and nothing is ever right you can tell these people 100 times how you want a simple smoothie made and it’s still not made the correct way. I was charged for sugar are you serious I was told that there isn’t a charge for sugar then the smoothies are always like water what’s the point really come on people. I order my smoothies and I ask for thick at this location and do I get it no I don’t I get a watery smoothies with nothing blended just hunks of who knows what if you want a good smoothie save yourself the hassle and stay away from the cottleville and mid rivers location because it’s terrible customer service and terrible smoothies go to the new town or Ofallon highway k locations they give you what you ask for now cottleville location good luck I’m still owed $4 that I’m trying to get back for being overcharged ask for manager never one there ask for owners info can’t give it out either so who’s left to talk to the people actually causing the problems so you will get no...

This is at least the 3rd time I’ve been to this location, well after their posted opening time, and they’ve been closed. It’s very annoying when you drive 10 - 15 minutes expecting to get a smoothy and are met with closed store. Today I was there at 8:25 am, 25 minutes after the opening time, and there was nobody home. Giving them 2 stars because other than this I like the staff. I wish they had a drive up but the location just isn’t set up for it.

UPDATE: Today I placed an order via the app for this location. The order went through fine, but the store was closed when I got there to pick it up. It was 7:45 am, 45 minutes after their open time! There are no signs on the door noting a change of hours. This is not the first time this has happened either (see my previous post). You guys lost an everyday smoothy customer. I want my money back - not a credit, an actual...