Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Cottonwood

I have been coming to this place for years. I would have to say the Pizza here was awesome in the past. So tonight i order two Pizza's, a pepperoni and a Chicken, Bacon, Artichoke Pizza. I cooked them exactly how the instructions said. The pepperoni turn out great, and to add only $5. But, the special Pizza mention above, started bubbling, smoking and ended up burning. Remind you, the other Pizza baked fine. So I call and complained and the first person i talked to said she would make another one for us. My wife went to go pick it up ( we took pictures to share and even said we would bring the Pizza back to give it to them) as she was almost there "Debbie" the manager called me and said they would not replace the Pizza because they don't know what could have happened to the Pizza after it left the store. Unbelievable! What did she think we did with it?? Anyways, i will never go back here after coming here for years, poor management skills, loss of money and time. I strongly encourage people to never........never.....never go to this restaurant! Drive to the nearest Papa Murphy. This one in Cottonwood is an absolute joke! Sorry for the rant, but the people in charge here should be terminated immediately before this place go out of business. They...

We visit this location frequently and always get the Gourmet Vegetarian. It is excellent and a treat. We have had it over a dozen times. We are self isolating for health, so I ordered online for a drive thru window pickup. We drove around the building twice and no one came to the window. Finally, my wife went in and picked up our pizza. She told the sole employee, who was constantly coughing that it did not look right. The employee said it was correct. We took the prepaid pizza home and carefully removed the plastic covering that the employee had been coughing on. We remained concerned about the pizza itself but hoped the heat would kill any germs. We cooked it at home exactly by directions (as we have so many times) and it never cooked in the center. Although thin crust, it was soggy, tasteless and we will not go back soon. We complained to the company the same day and gave all details including time and order number. We got a non corporate email back the next day asking for the same details again and saying they would talk to the employee. No call, no apology, nothing. This is not right. Perhaps takeout is not such a good alternative here during...

2nd time trying these guys again. Not sure if it's because of COVID or what but the workers there don't seem to understand how to run the store. I ordered online and apparently said I didn't want sauce?? I checked my email order and it definitely said I ordered red sauce on my pizza. I thought "oh well, I'll just call them and tell them and theyll tell me to go grab some sauce". Nope, that wasn't the case. The young girl who answered the phone tried to argue with me about my non-sauced pizza. All I wanted was some sauce. Asked to speak to the manager, she said "well our manager isn't here" Also just tried to get some freshly made cheesy bread without cheese (vegan). They said they couldn't do it because of corporate?!

I dunno what the deal is here, but it's being run...