Randall's Restaurant — Restaurant in Cottonwood

We’ve been impressed with family restaurants in Cottonwood, but I clearly understand why Randall’s is consistently voted the best breakfast joint in town. Plenty of paved parking, greeted immediately upon entry, seated within seconds. This restaurant is CLEAN, the booth, the menus, the condiments and the utensils… shocking. A couple of youngsters provided menus, water and paper napkin-wrapped metal utensils. Not more than a minute, Espie… probably the most pleasant and capable waitress greeted us, asked if we’d need more time and as our first visit we asked for a couple minutes as she took our beverage order. Their coffee was good, and they had cranberry juice… Espie revisited after a couple minutes, answered our new customer questions i.e is the corned-beef hash canned or house made (they have both, and their house made is the best I’ve had in Cottonwood!) and do they have blueberries for their pancakes (they did, and they put a bushel in our order.) we thought we’d have a few minutes to check our email, but our order was served in just a few minutes. Lot of regulars, as staff were having short, friendly conversations with patrons. Booths surround the perimeter, and family table settings are in the center. My serving was huge, but I heard this well established restaurant was known for ample comfort food servings. My coffee cup never bottomed and without interrupting when we just took a bit, service was exceptional. After three years in Cottonwood, we finally had a weekday breakfast (9:00) at the best breakfast...

Used to be a good place for grub. anymore though it's become the "good ol boy" hang out. The regulars are seated and served before you (no reservations, just preferential treatment). The food has gone down hill. Avoid toast at all costs, they seem to think that to toast bread, or a bagel, you do so on a flat top with fry oil... just gross. The last 2 times we came in we were given our drinks, a few mins later placed our order and asked for refills, we got our food dropped and asked again for refills, the check was delivered 2 mins into eating and again asked for drinks. after finishing our food, dry swallowing all the way through, and going up to the desk to pay our bill the waitress asked how everything was, I told her not good as there were no drinks. She then said, I'm sorry to hear that, just in time to ask if I wanted to leave a tip on the card... lol are you kidding me? Here's a tip, take care of your customers and they will take...

I came in this morning with a very hungry toddler. He immediately started throwing a fit and as I was on my way to take him out of the public space a fellow customer started yelling at me to get my son the h-e- double hockey sticks out. He was quite rude about it so I did exchange some quick words with him on the way to take my son to the restroom to calm him down. It’s 102° out so I wasn’t going to take him outside. The staff handled it all very well. They found us in the hallway of the bathroom and offered to bring him some food. They even brought me a menu so I could start deciding what I wanted. They didn’t make me feel bad, they didn’t shame my child for his bug feelings. I did apologize to them for causing a scene and as soon as he got a few bites of food in his belly he stopped crying. The waitstaff was so kind and accommodating and I just want to thank them for their hospitality. As always the food...