Sub-Ology — Restaurant in Cranford

UPDATE 2: They deleted their response. Nice.

UPDATE: The business' response to me has completely turned me off. Specifically, the lines, "Please contact us directly next time its probably easier then a 10 paragraph review," and "If the purpose is to leave a review and hurt our business then that is your choice. If your purpose is to get our attention then we are listening and willing to make it right."

My purpose is to leave an honest review.

My choice next time will be Pastosa.

I got the Alla Siciliana with a 2 oz bag of chips. Came out to a hair under $26.

Before I get into it, the sandwich genuinely tasted good. The bread was perfect, and was the standout. No notes on flavor at all.

My issue is with the ratios of ingredients on the sandwich. The Alla Siciliana is supposed to be comprised of imported Prosciutto di Parma, fresh burrata mozzarella, fresh pesto, extra virgin olive oil, arugula and thick balsamic glaze reduction, according to the online menu. The full hero costs like $21, so you'd think for that price at the bare minimum there would be a fair amount of prosciutto and burrata.

My sandwich had two incredibly thin slices of mozzarella that didn't even reach to the ends of the hero (they ended a bit less than halfway). And yes, it was mozzarella; burrata is supple, this mozzarella was dry. And if it WAS burrata, well....damn. Not great.

I had less prosciutto on this sandwich than the height of my pinky nail (and I keep my nails short). In fact, there was more arugula on the sandwich than there was prosciutto.

The cross section of the sandwich was decent, but there was almost nothing toward the ends of the hero. Just plain bread.

Also, there was no pesto or balsamic glaze. I took the sandwich apart to confirm after a few bites. Unclear if there was EVOO, as that is an ingredient that's a bit harder to discern (although I guess if it is this hard to figure out if it was there, there's probably a good chance it wasn't present at all).

Again, what I DID get tasted good, it was just so, so minimal. I sincerely want to give this place another shot, maybe it was just a bad day and they were off. But I think I'll stick to the cheaper end of the menu next time.

Will update this review...

First of all , I wanted to try a new shop and I did. I won’t be returning. Here’s why. We ordered 3 sandwiches. Granted, they were larger. The cost was $100.00 including a tip and $9 plus dollars in door dash fees. 1 bag of chips 5ounces is $6.00. A 2 ounce bag is $3.60. My sandwich was cheese. Very little lettuce. Very little condiments overall. We also order French fries. The bread was very hard. Something I’m not used to because subs should have a softer bread. I think we were the last order of the day and the bread was not fresh. I’m not saying not to try it. I’m saying … I tried it. I’m not impressed. And I will spend my $$$ elsewhere.

• Update ~ Subology replied noting everything they thought was wrong with my review. You can see the picture. And they reminded me that I received credit from DoorDash. Yeah….. $5 for lack of condiments and lettuce. Five dollars isn’t gonna make me or break me after spending $100 on this and yeah $79 or whatever was the food itself, other was tips and fees. Still, $79 is a lot to pay for three sandwiches french fries and chips. I’ve spent tons of money in Michelin star restaurants and didn’t have a problem. And even with this store, knowing the pricing, I still did it. Hoping the sandwiches were fabulous. Here? not gonna do it anymore and actually I don’t recommend you going there. I was trying to be neutral and let you see for yourself, but the reply from them really took no ownership of their issues and so therefore I don’t recommend them and I’m...

I can say without reservation that Sub-Ology is the best place to grab lunch in Cranford. The staff are extraordinarily friendly but still professional. You can tell that the owner takes the success of the business personally and works hard to make sure it is successful. I grab lunch here about twice a week and have for at least the last couple of years. I can count on my hands the number of times the owner hasn't personally been behind the counter making sure everything was running smoothly.

The subs are excellent and both the "standards" and the specials really shine. I know that if I get the usual, it'll be great. But if I mix it up and get another sub they're testing out, it'll be great too. If it's not on the menu, they'll make it for you. Portions are big and you leave full.

They have a great selection of gluten free options and fantastic vegan desserts from a local supplier, which is hugely helpful when providing options for coworkers with allergies.

They deliver, but I genuinely would rather take the 5 or 10...