Chipotle Mexican Grill — Restaurant in Cranston

As a frequent patron of Chipotle, I've always appreciated the quality of their food and the efficiency of their service. However, during my recent visit, I couldn't help but notice a concerning aspect of their operations that warrants attention: the lack of clarity and consistency in staff practices.

One issue that stood out to me was the ambiguous transition between staff roles. On multiple occasions, I observed individuals who were responsible for cleaning the bathroom subsequently handling food preparation and serving. While I understand that multitasking is often necessary in a fast-paced environment, the lack of a clear delineation between these tasks raises concerns about hygiene and food safety protocols.

The seamless integration of cleaning and food service duties without proper sanitation measures in between poses a potential risk to customers' health and safety. It's essential for Chipotle to prioritize stringent protocols to prevent cross-contamination and uphold the highest standards of cleanliness throughout their establishments.

Furthermore, this inconsistency in staff practices undermines the overall customer experience. Guests should feel confident that the individuals handling their food are solely focused on food preparation and serving, without the distraction or potential contamination from other tasks.

Chipotle must take proactive steps to address these concerns and ensure that staff members are appropriately trained to adhere to clear guidelines regarding their roles and responsibilities. Implementing measures such as designated cleaning and food service shifts, as well as stringent handwashing protocols, can help mitigate the risk of contamination and enhance the overall customer experience.

In conclusion, while Chipotle continues to excel in many aspects of their operations, there is room for improvement in ensuring clarity and consistency in staff practices. By prioritizing hygiene, transparency, and customer safety, Chipotle can uphold its reputation as a leader in the fast-casual dining industry while providing an exceptional dining experience for...

I placed a takeout order. I arrived at the pick up time, it wasn’t ready. That’s fine. So my kid and I patiently waited for 10 min. When it was ready I went over to get the bag but noticed the large chip I paid for wasn’t there. They always forget at least one thing, so it was expected. Instead of interrupting their conversation that was 5 people deep for 15 min at this point, I walked over and took a pre-made bag. One girl got loud while hustling around the counter saying, “EXCUSE ME!” I look around and realize she’s popping off at me. I replied, “yes?” “Did you pay for that?!” Like a gargoyle of the chipotle chips, she snatched the bag out of my hands. I said, “I’m sorry. Im not trying to steal a bag of chips.” And laughed. She then glares at my receipt (which states I indeed paid $3 for stale bland chips). Another girl proceeds to apologize for her behavior because “a lot of people steal the chips.” I’ve been buying from this chipotle for 5 years and the entire time there’s always something missing. Not a single accurate order. Ask anyone who lives or works in Cranston. WE KNOW something will be messed up. But now y’all wanna throw hands over chips?! Calm down. Your chips suck and aren’t worth the price, that’s why people steal them. But I’m the dumbie that freaking paid for them and got an attitude.

Someone help them learn to read? The receipt...

The customer service is horrible. I went in and had a list of things that I was getting for my family. Not only did they get everything wrong, they also were rude to me every time I ordered. They forgot the lettuce on two of my bowls, didn’t put rice on any of them, and also didn’t label them correctly or in any way that we can tell them apart. Each time I ordered I was told to go to the beginning end of the line instead of just telling them the 5 toppings I was getting(which shouldn't be hard to remember) and then telling the other woman the other woman and so on. The women that helped me were rude and angry with me. One of them slapped her legs angrily and asked me loudly how many things I was getting(keep in mind there is like 3 other people in the store). Then, they refused to give me the discount I was supposed to get and have gotten every other time I've gotten food here. The steak was not cooked all the way and the bowls were half full. After this experience i cried because of how i was treated. I will never be going to...