Sweenor's Chocolates Inc — Restaurant in Cranston

I live in the area. I had first went into this store a year ago and was treated so nicely that I decided to come back to get Valentine’s Day chocolate for my loved ones. I was the first one in the store and two people walked in behind me. A man dressed in a suit was quickly greeted and he went right up to the counter, even though I walked in first. No big deal, I am in my gym attire not really commanding respect… then when I went to the counter, another woman was not so friendly. In the meantime I grabbed almost $100 worth of chocolate ( something I usually don’t do). I saw that they had gift wrapping so I figured because they were busy, I would ask for some and do it myself. The lady ringing me up gave me a snarky attitude and said I can only wrap this one item because it is over a certain amount. I said, that is fine just hand me some paper and I will take care of it. She practically gasped and laughed saying “we can’t hand out paper!” It was very embarrassing. I was attempting to be courteous and she came off being stingy, acting as if I was. I was going to make this a tradition coming here for gifts, but to me customer service will always rank higher than products. Nowadays the experience is more important when everything is bought from Amazon. I even tried to say something Like “wow you guys are busy today huh?”to determine if she was nice and I had just caught her off guard, but nope! She pretty much ignored me and looked directly at the next customer. It was a little busy, but trust me after managing a large department store, you can handle a small line of customers and still give someone a quick smile or acknowledgement before you move on to the next. You also can use common sense and realize that a small sheet of paper that would wrap a $30 product given to a person spending $75.00 in smaller products is actually more economical. This experience definitely started to ruin my morning, because it was a bad experience. Don’t offer gift wrapping if you can’t afford it. I had gotten myself out of the house to get my Valentine shopping out of the way before visiting my father’s grave and I decided I just wanted to go back home. You never know what people are going through. You should always treat people with respect especially when you are selling specialty items. My parents owned a business and I always try to support smaller business over large. My dad would have never treated a customer like that. I guess I will just stick to Godiva in this case. Such a shame. I can’t believe this woman believes I was just trying to get paper. I didn’t even know they offered it when I went in. A person who is cheap doesn’t spend $75.00 on chocolate. I am sure there are enough customers to keep them going, but they should really treat all customers with respect. I imagine my “attire” or friendly nature had me profiled possibly, I just can’t see any other reason this woman gave me such an attitude. I was a manager at several stores and it really irks me when associates ( really hope it wasn’t a manager or owner)...

Incredibly wonderful chocolate shop! The aroma draws you in and the selection will overwhelm you! They have something for everyone. I love the dark chocolate non-pareils, my grandson loves the peanut butter filled dragons. My son-in-law loves orange flavored chocolate and they have three types. Prices are reasonable and service is friendly and knowledgeable. When you go shopping, save this for your last stop. If you have had a bad day shopping here will smooth out the bumps. And if you had a good day, shopping here will make it...

Hospitable and Sweet! - The aroma was enough to make us feel like we had entered a heavenly dimension! The selection was incredible! I went in with my special needs son and the two gals there were very kind, helpful and hospitable. They helped me pick out the right chocolates to surprise my wife later on and were gracious to both of us. Although we live in Westerly on the other side of the state, we would definitely go there again and...