Dunkin' — Restaurant in Crescent Springs

I come in and pick up my order and from time to time it is at the counter, but in the last few months, it’s been a mobile order. Anyway, At least every Saturday and Sunday I come there for coffee and such and I can definitely tell that you switched management. Since about two or three months ago, I can’t put my finger on it, the service, friendliness, and my orders have been coming up perfectly. And I also wanna add the extra effort and personalized Customer Service that I have received from Paige. The team is great, but Paige definitely sticks out as a leader and I can tell that she is trying to make my visit the best possible even if I’m in and out in one minute. I have a business so too many times we want to report when something bad happens and not enough. Do we praise when everything goes great. And that’s what I would like to do here, I highly recommend...

TERRIBLE CUSTOMER SERVICE !!! The head manager, who is a guy, started to take my order and in the middle of me ordering, he walks off and has another employee take over and I tried telling her how I wanted my drink which was with no ice and she told me I couldn’t have it that way and they were going to put light ice in it then he comes over with my drink slams it on the counter!! The tea I had ordered was strait syrup and so strong even my boyfriend choked on it. They need to learn how customer service works!! And how to run a restaurant! And if you look at the past reviews, there has been plenty of people that have experienced bad customer service too! So...

Stopped in for some donuts the other morning I was really wanting to go to lupita's but they didn't open till 9:00 so I went to Duncan I asked the gentleman at the counter for three different types of donuts and regular coffee with cream. I got an iced coffee with cream I didn't realize it till I had already walked out the door I took a drink it wasn't bad but it was not what I wanted I do have a thick accent and when I said House coffee or whatever I said he might have thought I said iced coffee I guess donuts were good same Duncan recipe they've been using my whole life that location will be much better if they had a...