Verizon — Local services in Crescent Springs

I am typically a person who hates to give a bad review, however I feel it is warranted in this case. While I was in the store the customer service was what you would expect. Dakota was helpful and I left with a new phone that was fully restored (yay for iTunes/iCloud backup). The process took a while of course. So my original rating would have probably been a 4 or 5.

My biggest issue is with the sales practices (or lack of knowledge about the product maybe?) and unwillingness to make things right. I went into the store planning to buy an iPhone 7. I'm not someone who needs the newest and latest phone, and having done my research on that phone, I knew it would be fine for my needs. There were a couple things that Dakota told me that influenced me to change my purchase to the iPhone 8. 1) more storage for just $4 more a month. 2) He told me that the iPhone 8 had the advanced camera features that the 7 would not. He showed me the features on the 8 plus, however he told me that my 8 would have the same features with the most recent iOS update. NOT TRUE. I called today to discuss exchanging for a different iPhone and was told they would charge a restocking fee. Again, I was given false information about this when in the store. I was told that I could make an exchange within the first two weeks if I was not happy with the product, but that if I were to return it because I found a better deal somewhere else, they would charge the fee.

While I don't work in the cell phone industry, I do work in customer service at a large company and I was greatly disappointed with the reaction I received from the person I spoke to when I called in today. NO offer to make things right was made, other than offering to "meet me half way on the restock fee by only charging $35", even though I made a purchase based on false information. In the industry I work in, if someone makes a decision based on false information, we make it right whether it costs us $5 or $5000.

I guess I'll stick with an official Verizon store or the Apple store in the future as I can expect more consistency in their sales practices and...

Tried to port a phone over to Verizon from consumer cellular June 13. Port failed due incomplete information from consumer cellular. Aaron told us consumer just had to unlock the phone. (We were told by CC later that the phone was unlocked and that the port request had misinformation) Not sure where Aaron got that information bc when I called the port center the automated voice immediately told me they needed more information. Tried for over an hour to reach port center and couldn't get a hold of anybody. The other Verizon Store employee told me he couldn't do anything and that I had to wait for the Port Center. Never got a hold of them. Ended up contacting a separate customer service rep with Verizon who tried to help me but put me on hold and never came back. Verizon store employees were nice but not helpful or knowledgeable at all. I'm pretty disappointed with the service at both the store and with...

I'm speaking for my boyfriend who came there to ask help for his phone I was there with him cause that's where my family goes too and this was our second time to go there unfortunately we had the same guy from when we came there the first time and was NOT happy with the service so guess what we we're not happy with the service the second time the guy "Corey? seemed like he did not want to do anything to help us he basically gave us a paper and a see you later face and left with diappoinment . Verizon please hire people who are willing AND knowledgable to help people like us who's got a problem with their phone or account. It is such a convenience for me to go there cause I love around there but can't come there anymore if the service still sucks. The employee and service is VERY VERY...