Cold Stone Creamery — Restaurant in Crestview Hills

First time there. I had the new strawberry shortcake in a waffle bowl. I removed 2 stars because I drove ALL the way there (over an hour and a half drive) for the Strawberry Passion cake that it shows on their advertisement. It looked NOTHING like on the advertisement. It definitely didn't make me go "oh I have to get that" instead I turned to my husband and said "that thing isn't worth the money nor drive. Should've just went to Dairy Queen down the street from the house." My husband agreed. I removed another star because I gave an easy order "we want large orders of the strawberry shortcake and cotton candy in plain waffle bowls". Simple and easy.... right? Apparently not. Blondie girl first puts it in a paper bowl, I remind her that it's suppose to be in a Large Plain Waffle Bowl, then she's going back and forth like she's confused and asks "a waffle bowl right?" I said "uh yeah" then she asks me "what kind of waffle bowl?" I then shouted "PLAIN PLAIN, PLAIN LARGE WAFFLE BOWLS FOR BOTH". This place wasn't worth the drive for their FALSE advertisement and ignorant employee. I'm sticking to...

I am disgusted by the store owner’s actions towards his employee today. After the girl checked me out, apparently it didn’t go through after approving my card. He then starts yelling at his employee asking, “Did you get her card? It’s a simple yes or no”. I don’t blame her for being confused because I was too. It went through so this was clearly a system malfunction. He then tells me he’s going to just give it to me for free after me saying I will do my card again. After saying this, he begins screaming at her that “WE CAN’T JUST BE GIVING OUT FREE ICE CREAM”. He berated this poor girl in front of multiple customers when this was a discussion that should’ve been private and did not need to escalate to the level he escalated it to. Kudos to her for remaining calm and peaceful because if I was EVER spoken to that way by a manager, I would walk out and quit. This man has anger issues and needs management training. I hope this was a one time thing but the way he was so comfortable doing it tells me they deal with this daily. Ever heard of praise in public,...

Originally went to the Newport on the Levee location in Kentucky to find out for the second time that they have no chocolate coated waffle cones. All they had was plain at Newport on the Levee. I didn't want to go back home like I did the first time when they had only plain waffle cones. My wife specifically likes the chocolate coated waffle cone with Oreo cream filling ice cream so I decided to call this location in Crestview ahead of time before I drove farther down there and I asked if they had any and they said they did and they always have the machine to make the chocolate for the coated waffle cones running all day and they have backups in the freezer. So me and my wife drove an extra 17 minutes from the Newport on the Levee location and were very impressed with the service. Very nice and very professional here. I felt like we got more ice cream and more mix-ins then we ever have at any Coldstone location. Thank you for...