Back Home Bakery Cafe — Restaurant in Crestview

I really wanted to like this place. We are huge supporters of local business. The first visit was on a Saturday with my daughter. The store is very cute and cozy. For that, I give a 5. The food is beyond delicious. The croissants are so flaky and buttery it's like a bite of heaven. If I could give more than 5 stars for the food alone, I would.

Now, the reason for a 3 star overall review.

The first time we went in, there was an older woman and a younger man working the counter. Now, they weren't UNfriendly, but definitely zero cheeriness. I asked for a sandwich not realizing the time was 10:30am. You can't order sandwiches until 11. It was 30 minutes so she wouldn't let me order but no problem, OK I was fine with that. Just super lackluster service. I opted for the ham and cheese croissant. Again out of this world deliciousness.

People have off days so my daughter and I decided to try again this morning (Friday). A young woman was working the counter. She helped my daughter first and then me. She asked is this to go or eat here? I said to go. When she handed it to me it was to eat in. I said oh I'm sorry I could have sworn I said to go. Simple mistake no problem right? But her reaction was to have a nasty look on her face, and literally without saying a word made the switch. Her attitude was awful. Had I not already paid, and tipped 25%, there would have been no tip.

As we walked to our car, my daughter confirmed, Mom you DID say to go. Again I really like supporting local shops here in Crestview but when it's face to face like this, you need to be engaging with your customers so they become repeat customers and spread the word. I don't expect that always at a chain eatery, but a cute, delicious shop like this? Possibly some additional training in hospitality or customer service would be beneficial. I am a very friendly and patient person so to even write this review is...

My husband and I went yesterday as well after reading the same post!!!! This place is awesome!!! We each got a medium coffee (With free refill if you eat in!!!) Which by the way was perfect because there coffee is so good you are going to want a second cup!!!! We were going to split one of there small apple pies and a chocolate croissant! Well I’m glad I took a small piece of the pie before my husband made that pie disappear!!!! They were both equally delicious!!! This Sweet Little Gem on Main Street is definitely a must stop on your schedule!!! It gets 5 Stars in all departments!!! The space is bright and cheery, very inviting!!! One of those places you want to linger. You know the kind of place you want to meet everyone at. They didn’t just slap paint on walls of an old building, they actually did a full remodel, and beautifully done!!! It is definitely the cleanest!!! Now the staff, this is a Family business and the staff is a mix of family and perfectly selected members. They were all very happy to help and really they all were smiling!!! Not forced smiles but smiling because they were happy!! (Well who wouldn’t want to work in a bright beautiful place) Back Home, is exactly that!!! It’s the place we all wish we had in our homes!!! It’s a great place to gather and visit with family and friends !!! Do yourself a favor and try it!!! Your are going to hate me for it!!!! Don’t forget they serve lunch too!!!! Remember Control!!!! Lol we are all gonna need it!!!! God please...

The atmosphere is restful and beautiful! There were fresh flowers on the table, homey decor, and an awe inspiring collection of homemade pastries.

I just can't give the coffee more than a 3 star review, which is heartbreaking. I REALLY want to. But... The frappe is a mix and is in a slushy machine. 😢 It comes in two basic flavors and one wasn't in stock. Then they add shots of flavor if you want. It was unbearably sweet and my sisters and I just couldn't finish them. They use syrup flavors from Walmart and the artificial sweeteners tore me up something awful. At $16 for 3 drinks, I expected a lot more.

Please note I am only grading them on the premade frappes, I did not try the pastries or hot drinks.

Also, please note, this is a small business and they did an AMAZING job on the interior decorating. It was beautiful and fresh.

This is simply an honest review of the PREMADE FRAPPES.

I would absolutely LOVE to try them again, should they ever start making the...