Okaloosa County Tax Collector — Local services in Crestview

Whoever thought the Okaloosa County Tax Collector’s Office needed to feel like a bad infomercial clearly missed the point of what a government service is supposed to be. While the clerk who assisted us was courteous and helpful (the one bright spot), everything else about the experience was a loud, poorly planned mess.

The so-called “informational” commercials blaring nonstop were obnoxious and completely unnecessary—louder than a rock concert, and definitely louder than the announcements for who’s next in line, which were practically whispered like a secret you weren’t meant to hear. Who thought it was a good idea to have the important voiceover completely drowned out by cheesy, repetitive ads?

To make things worse, the screen showing the queue numbers was a joke. The text was so small it may as well not have been there. If you’re going to shove ads in everyone’s face, at least make the useful information legible. Better yet—ditch the goofy commercials altogether and focus on helping people get in and out without the extra noise and confusion.

If I wanted to be bombarded with useless noise and unreadable screens, I’d go sit in a casino. This is a tax office, not an entertainment venue. Try...

Went in to get my wife a fishing license. Called up to a station and she game them her Florida ID. Agent at the station kept asking for the social security number, inputting it numerous time. They finally when to get help from another agent that was no help at all. Made a call to another location and finally was able to due the fishing license. When getting ready to pay they had charged for a nonresident fee. never said a word about that it was not going be a resident license. Then asked for mail proving the she was a resident, I asked why the state issued ID was not enough proof. Asked to speak to the manager and was told that she was to busy to talk to me. Went to Walmart and got the license ant the correct price...

Typically outstanding service but the last time I went Mr. David Miles gave me a hard time about dismissal of a registration ticket. I left the building and returned shortly to witness him make slick remarks and be surprisingly passive aggressive to a man that was trying to figure out the process to visit his children. Employees aren’t allowed to recommend legal advice, however, the moment the man told David why he was there an employee down a cubicle let out an audible chuckle mocking the man. Immediately afterwards, David proved repeatedly that he’s unfit to deal with certain customer service scenarios. Hopefully you see this and consider it...