Tropical Palm Restaurant — Restaurant in Crestview

ATTENTION!! IF YOU ARE A PERSON OF COLOR DO NOT AND I REPEAT DO NOT GO HERE! My family and I came here (bypassing Cracker Barrel) thinking we would enjoy some good home cook breakfast and it was the exact opposite!! We were ignored for the majority of the time we were there, a couple came in after us (approximately 20 minutes later) and we had still not received our drinks! This couple had their order taken and was done eating before we ever had our food brought to us! The waitress came to us and got our drink and food orders. We never heard from her again! The other waitress was standing at the next table and could see me getting visibly agitated and stated to me “she’s coming” at this point I’d made the decision to leave and just pay for our drinks. When I was at the register, our food was being brought from the back and not by the waitress that took our orders! I went ahead and sat back down with my family to eat and the food was HORRIBLE! The pancakes were doughy, sausage was rock hard, and the grits were lumpy and lukewarm. We ate what we could simply because we did not have the time to stop elsewhere before heading to Tampa! I got to the register to make my complaint because we were completely ignored by the waitress! When I got to the register, I was met by the ghost waitress which told me she didn’t have my order in the computer and it would be a while so I patiently waited to pay for my order. At this time the lady at the register tells me the order is $65 before I could speak! I then asked her how did this get so expensive and we were waiting for a waitress to come to us so we could tell them how bad the food was but no one came. The lady snatch a menu from the table and resumes to read me the prices as if I hadn’t already saw this same menu! She attempted to double charge me for things and was extremely rude about it! I paid the damn bill and left but trust me I WILL NEVER COME BACK TO THIS...

Terrible experience all around.

I came in for the first time with 2 other people wanting to try a locally owned business. We often visit Main Street but have never visited this location as they have always been closed when we pass by. This time they were open and I wish we strolled on by. We waited almost an hour for 2 eggs, hashbrowns and fries. Thats all we ordered. I thought maybe they were short staffed and didn't want to leave without giving them a chance. I work in the service industry so I totally understand a hiccup or two even though there was only one other table besides ours. We finally received our food. And it looked awful. The eggs were runny and cold. The sausage and ham in the hashbrowns were hard, burnt and stale - almost like they scraped it off the bottom of a burnt pan. Fries had no flavor or seasoning. The waitress never came over to refill our drinks or ask how the food was. I was starting to wonder where she had gone before a screaming match errupted in the kitchen. Yes! The employees were YELLING at each other. Highly unprofessional. At one point a waitress stormed out and shortly after there were aggressive comments made from the staff calling other restaurant employees "Bipolar" and talking about prescription medication. I could go on about this particular conversation but want to respect the employee they were openly disrespecting for all to hear. If that wasn't enough - the diners were LOCKED IN to avoid more patrons from entering the establishment. Perhaps a flip of an "Open/Close" sign would have been just as effective but what do I know? We had to wait more time to leave an already VERY uncomfortable situation for the empoyee with a key to unlock the front door so we could exit. Needless to say I will NEVER be back. This place has a lot of issues that go beyond food so I hope they get it together so more people don't experience the dumpster...

It seemed we didn't want to be waited on. We asked for a moment after ordering our drinks, coffee and a cola. At least 18 minutes went by until we finally got up and asked the girl at the counter to take our order. We politely looked in that direction and tried to make eye contact with anyway waitress for some time until finally getting up to ask for service politely. Our order was finally taken by a different waitress who was asked by the first waitress who took our drink order. It was when our order was taken I asked for creamer for my coffee. After some time passed we received our food but we did not have silverware, napkins, butter, syrup and I still did not have any coffee creamer. We had to ask for those. Our waitress came back a few minutes later and brought some of those items. I never got any coffee creamer. The food honestly was not that great but acceptable. The pancakes were thick and tasted great and probably the best thing we got, but they were cool when we got them. The loaded omelette did have a lot of filling but it was strange as if the filling had been cooked previously and separately and just stuck off to the side cold and waiting to be placed into the middle of a crepe like piece of egg then folded up, pretending to be an omelette. I don't know if it was a bad day there or not maybe just the waitresses were having a bad day but I likely won't...