Jersey Mike's Subs — Restaurant in Creve Coeur

Hello, today I was very taken back by your general managers behavior in a situation that she could've handled differently had she been more understanding to the customers needs. I made an order for delivery on December 3rd, 2023, to be delivered to my place of employment 12:30 pm on December 4th, 2023. When it was close to that time, i received a call from my doordash delivery person, that Jersey Mikes did not have a order in their system for me. I immediately called the store. Oksana (the general manager) answered the call. Before I could even tell her who I was she started in with i needed to complain to the app, because she did not have a order for me. I explained to her that this was not my first time ordering this way, due to my job being demanding i order delivery so that i don't have to stop working to go pick-up food. Instead Oskana continued to be very rude, talking over me and being very disrespectful, she went further to hang up on me when I asked for her name. So, because I don't take kindly to being disrespected when I pay for a service and a product and I don't receive anything in return. I stopped all that I was doing and went up to the store, because if you hang up on me you must want me to come in and talk to you in person. When I arrived, I walked up to the counter and Oskana was writing on a note pad of some sort, I asked her for her name. She begrudgingly gave me her name, when I asked how do you spell it, she rolled her eyes and huffed as if I was getting on her nerves. While speaking with Oskana about how it is poor customer service for her to hang up on customers, a employee by the name of JT decided to come and add his two cents into the conversation. He stated in a smart tone yes write my name down, as if to say (so what). He went on to say that I had no right to be upset, over there lack of professionalism, in so many words. I found that funny, because you are a employee trying to justify why it is okay for your general manager to hang up in my face. After being stopped by his general manager from speaking, I continued on to tell Oskana, that I will be reaching out to her boss, the owner, who's name is Jamie, from what she said. I spend my fare share of money in Jersey Mikes, and to be treated as though my service means nothing, is very disheartening and absolutely rude. When i arrived back at my place of employment, I am told by the front desk representative that i have food waiting in my office. So, after claiming they did not find my order, then hanging up in my face, they made it anyway? I do not feel comfortable eating any food from that particular shop now, because if they have issues with accountability and customer relations, then there is nothing stopping them from purposely doing things to peoples food. I will no longer give my hard earned money to this location, or any other location if this is how Jersey Mike's employees act. This situation could have been prevented had the general manager taken the time to look up my order or even showed some type of empathy in the situation instead, she showed no empathy and decided the best way to diffuse the situation was to hang up on me. I hope this is not what Jersey Mike's stands for, and I hope some type of training is offered in the future so no other customers endure someone like...

Edited to add: I gave them another chance since posting my original review below, and the second experience was equally awful. The staff seems like they don’t want to help you until absolutely necessary (and one of them looked to be a manager - might be wrong though) , and it seems like you’re an inconvenience for being in their shop. Will not be supporting this location any longer.

Original review: Kinda disappointed. I haven’t been to this place in a while, service used to be typically pretty good, and mobile orders were always ready. In my most recent visit, I placed a web order at 1:41, pickup for 1:51, which is about when I arrived. Realizing it wasn’t ready, I patiently waited til 2:05 before asking a guy at the counter if they were working on it, to which he replied “yeah I think they’ve got it…”. It was another 15 minutes before my sandwich was made, so it took them about 35 mins from the time my order was placed to make my sandwich. There was a slow flow of customers, but I could have got in line 2-3 times and had my sandwich made sooner. Not great for timing on their part, and really put a bad taste in my mouth for this location, because there was no reason for this. Their sandwiches are still great, but I can drive to Manchester and probably get my food faster. Not sure if service has gone down in the last year since opening or what, but buyer beware when...

My son's loves Jersey Mike's, so I get him a sandwich here once a week. I order online and when I go to the location on Manchester it's always ready on time. Today, I arrived at this one on Olive right when it said to and.... nothing. Line of customers, staff moving super slow, no greeting or eye contact. I finally said excuse me, and asked how long mine would be, literally no answer. Just a blank stare. After fifteen minutes, all the people who arrived after me having come and gone, I went back to the counter and asked again. This time they answered, but said they weren't sure. So I hovered annoyingly and after another ten minutes they made my sandwich. I know it's not a huge deal, but that was 25 minutes of my time that they didn't care about which is frustrating. This wasn't the first time at this location either. A new location is opening on Olive and 170, so hopefully that one will be better. I'll keep going to Jersey Mike's because my son absolutely loves the sandwiches, I just wish someone would help organize this team and motivate them to get some pep on their step. If you're in a hurry, avoid...