Noodles and Company — Restaurant in Creve Coeur

I used to come to this location regularly because I worked in the area. In the last few years, I hadn’t been back because I moved. Within the last week, I have been by twice because I went out of my way to get it. The first time I noticed that the restaurant had started to look pretty run down, but I didn’t really look hard because I had always had such a great experience in the past. When I went today, I realized how bad of shape the restaurant was in and how the staff couldn’t have cared less. To list a few things: half the ceiling lights were out, including in the Women’s restroom, the soda machine had fingerprints all over it and was incredibly sticky (I had to clean it off before using it myself), there are holes that were patched in the walls, but never painted back over, and there was only one trash receptacle that was so full, people had started piling up the bags/trash beside it. The list goes on and on, but needless to say, I will probably not be back unless major staff and interior changes are made. It’s unfortunate to see a decent restaurant go...

AWFUL EXPERIENCE TODAY! I placed an order online for quick pick up. I ran into the lobby, grabbed my bag and went back to the office. Opened my lunch and took maybe 4 bites before noticing a BABY ROACH baked/melted into the cheese on the top of my meal. I immediately took pictures, threw the food away and called the store. When I called a woman answered the phone and I asked for a manager. She said "I am one, how can I help you" after hesitating. I explained what had happened and she said "Ope let me transfer you". A gentleman then picked up the line and stated that he was the manager. I explained the situation again and he ASKED ME TO BRING THE FOOD BACK TO THE STORE FOR A REFUND. I'm sorry, what? I explained that the food was in the garbage but I had pictures. He asked me to email them, which I did but he would NOT confirm that I would get a refund for this debacle. I'd steer clear unless you are looking for extra protein in...

I ordered the Garlic Asiago penne with sirloin. I called and asked the girl at the restaurant if the meat was cooked on a charcoal grill, or a gas grill. She said no, just a grill. I asked if there were any added spices on the meat or noodles, she said no. I ordered, it just came. The steak is SOOO BURNT!! It is a gas grill, it makes me sick to eat from a gas grill. The steak is so tuff you have to pull it apart before eating, or an extra sharp knife. The Pepper/salt/seasoning, on the steak is so bad it burns my tounge. I tried to stir up the noodles, there is no Garlic Asiago cream sauce on it. It is VERY dry! It would be different if I hadn't called to assure it didn't have anything on it or in it, that would make it uneatable. So sad! If it were made as the menu said, it would have been great! If you like dry and burned, you would like this. I will never order...