ARCpoint Labs of St. Louis West — Local services in Creve Coeur

I set up my appointment a few weeks prior for the TSA precheck, and requested to receive appointment updates through email and text. I received ZERO communications for the next three weeks, to the point that I started doubting whether I had actually set it at all. The day prior, I received a single text messages with enough information to find the location to which I needed to go for my appointment. The appointment went smoothly enough. However, I wasn't able to get a receipt, which my company needs, and was advised that I, again, would receive an emailed copy of my receipt as well as update emails on my status. Of course, I did not receive any of this.(Did I mention that I DID receive marketing emails every day from the same company? This is how I knew they had my correct email) The gentleman did offer that I could take a picture of the payment screen, but unfortunately, this did not satisfy my company's reimbursement requirements. I tried to check my status every day, but it couldn't find anything, and after receiving zero communications for ten days, I decided to call the location. I spoke with a woman who was very pleasant. She asked for Name, phone #, and my email address. She did some checking. Asked for my email. Advised me that it was still pending, and when I asked for how I could get a receipt, asked me for my email. I asked her something else, and she put me on hold, and then asked for my email. She advised there was a website I could go to for a status update as well as a receipt copy. She said it was a long web address, and I asked her if it would easier for her to email it to me. She was like "Oh yah, that WOULD be easier.".... and then asked me for my email address. Now, by this point, I had verified/given my email address to her several times, not including the handful of verifications the day of the appointment. I'm sorry, but I let out a laugh. I couldn't help it as it was absurd that she was asking again for my email. Her tone shifted so fast, that I was actually rendered speechless. She exclaimed "You need to shut up and let me talk. If you're going to continue to be rude, I'm going to hang up this phone." I paused for a moment as again, this shift was... unexpected. My exact words "May I please give you my email address?". She hung up on me. No word. Just click. I called back and she hung up on me the next couple times I called. The third time she answered and told me to stop calling and then put me on hold. Again, I just wanted to get a status update and a copy of my receipt. I called back a few hour later and spoke to a gentleman, who brought up the picture of the receipt. I advised him that this was not acceptable to my company, and that is why I verified at the time of the appointment that I would receive an emailed copy. I could tell by his tone that trying to talk to him about the rudeness of his employee was probably going to get me nowhere. He gave me a web address ... that wasn't that long, so no idea what the woman was referring to earlier... and it turned out to be the same sight I had been checking for 10 days. I told him that this site was zero help, and while he was side tracked with something, I went ahead and submitted my information. I don't know if something changed in the previous few hours, but on the site was an update status, my UID, and my payment information. This information had NOT been there earlier. In the end, i was able to at least find my status. I have no idea if a screen capture of my payment will be enough for my company to reimburse. I don't know where the failure is in this entire process, but the rudeness I experienced trying to figure out what was happening is beyond unacceptable. While I'm looking forward to using the TSA Precheck for my business trips, I will never recommend this company for your back ground check. I can sum up their entire tone in one statement ...... "Eh, it...

I appreciate the staff being time conscious, and usually people are complaining because of places taking too long, but my concern was the opposite. I was there for TSA Pre-Check, and I was in and out the door in 6 minutes. That is from checking in the front desk, doing all the TSA verification, paying and finishing. The person who worked with me was so rushed I felt anxious. He would not allow me to read anything on the screen, but would reach over my shoulder and press "NEXT" on each screen because apparently I was going too slow. I was a school teacher, and I know how to read. I am not slow, but apparently speed was the most important thing to him. I did not like feeling that rushed and felt like I was interfering with his going home for the day? (My appointment was at 3pm and I was on time). The staff member would say "Please verify what is on this screen is correct" and then not allow me to click "next", he would do it within 3-5 seconds of asking me to verify. I have never felt so rushed. He was working with two of us at the same time and had no time for questions or to allow us to read the screen. TSA pre-check seems a pretty serious thing, so I would think we should be checked a little more thoroughly? We are fingerprinted, so maybe that is enough checking? He did not ask to see a driver's license, only a passport. I felt like I was not verified that I was who I said I was. He just put the passport in the machine, without looking at it, and took the payment and dismissed me. I just didn't have a lot of confidence in the process. I was told I would receive a receipt in my email within 10 minutes, but to "take a picture of the receipt on the screen once I paid in case you don't get an emailed receipt". I feel like he knows we don't get those since he suggested this, and he was right- I didn't get an email receipt, despite typing in my email address. I checked junk and spam, and I never received anything further from TSA. I wouldn't say it was a "bad" experience, but just an uncomfortable experience all around. You leave the place 6 minute later, walking to your car saying, "What just happened"? It was a blur--again, not normally a bad thing, and certainly better than making an appointment and then having to wait 20 minutes in a waiting room, but I think there could be a more...

Had a horrible experience from start to finish. First, this place is extremely hard to find as it is at the back of a building and there is not any clear signage from Olive. Once I actually found the place and got signed in, the tech brought me to the back. Right away I told her I was a hard stick and that my veins can be hard to find. She ended up sticking me in both arms without getting a drop of blood to come out and was about to stick me a third time before another tech stepped in. The second tech assured me she would be able to help me, and went for my hands right away (which is common for me). She was able to find a vein in my left hand but only got enough blood to fill 1 1/2 tubes. She informed me that they needed 2 tubes and she could try to send it as is and I may have to come back if they reject it, or she could try my other hand. At this point I was so frustrated and did NOT want to run the risk of having to come back so I told her to go ahead and try the other hand. My right hand (4th stick) she got half a tube of blood and told me she could combine the tubes. She then berated me saying I was extremely dehydrated and needed to drink more water for my own sake, as well as my unborn child's. Given that I had drank water throughout the day, I knew I was not as dehydrated as she made me out to be, and that she was just blaming me for their incompetency. However, she made me feel like I was an unfit mother who doesn't take care of myself or my child. I left feeling extremely angry and was in tears. As someone who has been through several rounds of IVF and two pregnancies, I have had my blood drawn a lot. This was by far the WORST experience I have ever had and the most times I have ever been stuck...