Five Guys — Restaurant in Crystal Lake

Im so disappointed in my trip to 5 Guys in Crystal Lake, IL. All I wanted was a hot dog and a cup of water. I walked in and ordered, I asked for a Chicago style dog. I realize it’s not an option but maybe they can get as close to it as possible.The order taker, a 18+. something kid, said that they don’t offer that, but I can “get it all the way.” I looked at the ingredients, and I said with a smile you put lettuce on the dog? He said, “yes” in all seriousness. I thought that was odd since I originally requested a Chicago Style dog. I don’t think he understood what I meant. How do you work at a hamburger/hot dog place and not know that type of dog style?

So, I order as close as I could to what I wanted. After a long wait for one hot dog, no fries, etc., it comes up with no relish. So I go up to the counter, and this same person looks at me and says, “Do you want me to remake it or do you just want a side of relish.” I was hangry and annoyed by this time, didn’t want to do that wait again, and honestly didn’t care for his attitude to me.

My issue isn’t about the relish, but just the attitude. I get these are young adults 18+, and I am hungry, but geez it’s a $7.48 for a hotdog that wasn’t prepared correctly and then got attitude when asked to rectify it. Not even a “oh my bad how can I fix...

Ordered a burger and some fries yesterday using the app which said would take 15 minutes to make that turned into 40 minutes. Checked in on the app using I’m here function and also went to the front counter to identify myself and check in there as well. Several people walked in and placed there order at the counter and received their food before me. There also a lot more people that placed online orders that got theirs before me as well and they had multiple burgers and fries with their order. I asked one of the employees what was going on and he couldn’t give me an answer. The people online I can understand that they may have placed their order before me but you still have to check in as they make the food fresh. The ones that I didn’t understand were the walk in customers. Will not return to this location because of the poor service. It was also weird that I order the large fries and they only filled the cup. Never known five guys to do that at other locations as the amount of fries they give you is part of...

The very first thing, I came walking into the restaurant and started sliding on the greasy floors. It was raining and the combination of wet shoes and greasy floors was not a good combination. The order I placed on the app was ready and waiting, just needed to add some extra fries to the bag. I ordered the veggie sandwich, I always order that, and fries. I think the extra fries were because the ones in the bag tasted old. Do they save old fries for the kids size fries (which is what I ordered)? I don't know but that's what it tasted like. The extra ones he added were much better tasting. The veggie sandwich was pretty much just slimy, BIG chunks of fresh onion over powered everything. Even after scraping them off, that was the only thing I tasted. The lettuce consisted of two very small pieces that were wilted badly. I used to come to this place more often a few years ago but I don't think I'll be back, it has really slipped in food and cleanliness which is...