Horizon Bakery — Restaurant in Cupertino

Got a birthday cake from Horizon Bakery. My friend told me about this newly opened bakery, I decided to just drop by and see what they have. I went noonish, and the last cake was taken by the couple in front of me. After a short communication, the girl told me she can have one ready in 2 hours. She gave me two flavor options, strawberry which is sweet with a hint of tartness, and grape which is sweet without the tartness. I chose grape, and that turned out great. The cake was ready on time and looked cute and delicious. I got all good comments for the cake, the texture was very light, taste was delightful with grape aroma. Some even got 2nd slice, 3rd slice. We finished up the cake after a big dinner. Even though the price is a little on the high end, but I feel the quality made it worth it. Will definitely go again and try...

Horizon Bakery truly stands out for its exceptional customer service and dedication to quality. Recently, I encountered an issue with the taro cake not meeting the usual high standards-not spoiled, just not quite right. Upon informing the store, the manager promptly issued a refund and personally ensured a fresh cake was made for us the following week, demonstrating their commitment to customer satisfaction.

Their cakes are priced on the higher side, but the use of fresh, natural ingredients without artificial additives justifies the cost. The cakes are light and airy, with a subtle sweetness typical of Asian-style desserts, making them a delightful treat. I highly recommend Horizon Bakery to anyone who values premium, fresh-ingredient cakes and...

The cakes were cute, and the taste was okay, but the service was terrible. The girl with glasses was on her phone the entire time I was in the store, acting like I didn’t exist. My son wanted to try the free chocolate with strawberry fruit sample displayed in the refrigerator, but she blandly said, “It’s not available,” while still talking on her phone. I had to explain to my disappointed 4-year-old why something clearly available was “not available.” After standing and waiting for another five minutes, she finally put her phone down and asked what I wanted. Definitely not the kind of service I expected for $13 per...