Galpão Gaucho Brazilian Steakhouse — Restaurant in Cupertino

Made a reservation for my wife's Birthday on March 6 2022. We were greeted and sat down. The server was very nice. The meats are juicy, flavourful, and you can choose how you want your meat. (Medium rare, well-done, etc). We ordered two carinprinas drinks. They were good but did not taste the alcohol not worth the $14.00 (happy hour price was not respected). the selection of side dishes are outstanding! The candied beacon, deviled eggs, salad bar, antipastos.

Here comes our negative review. Upon arrival we were sat next to heavy foot traffic section. I'm assuming next eating hall or by the restrooms. There were to many employees passing by and standing next to us. We expected privacy. It was out first time so not familiar with the floorplan. Our server was pushy for us to get up and get sides. We sat there for about 5 minutes with our green card flipped (bring meats) and we felt ignored. So we got up and got sides and then they came. They brought all cuts except for lamb leg. No big deal.

We sat there enjoying our dinner. My wife is being attacked by a small fly. She felt embarrassed to as she was trying to scare the fly off. Eventually it left, maybe to attack someone else or the precious sides. Our server had brought me sparking water and my wife water. Later my wifee asked for a clean cup for sparking water. It was a different server. Later, the original server came and without asking poured water into her sparking glass. It was funny but we for better hospitality ask, "ma'am would you like some more water"? That way we could verify and let him know it was sparking water.

We were interrupted rudely while taking photos. Instead of saying "excuse my interruption" or "sorry to interrupt, may I". Toward the end of our dinner. A random lady worker comes up. While we're sipping our delicious carinprinas drinks. She asked if we're almost done? How in the world would you ask us this! First of all we were there for about 50 min. And never did we read a time limit. Second we weren't done with our drinks and the good fried cheese with honey (amazingly delicious). We felt like they wanted us out. We wanted to sip on a wine bottle but we felt uncomfortable and decided to stop and call it a night. As soon as I paid $200 cash. Including the 3% surcharge that is not mentioned anywhere (people be aware of hidden fees! Hehe...). Hey brought out crab legs to the side dishes! We were disappointed and felt like they wanted us out of there prior to bringing the legs out. I left a cash tip. An employee came and swopped the cash tip. She was not our server and never came over to ask if we needed anything. I probably won't come back. If Indo i will submit special request to make us more comfortable and better hospitality.

Our table were way to closed and we felt trapped and with no privacy as we could clearly hear the two other couples having dinner. I hope management reviews my review and implies better...

I've made an effort to try every Brazilian steakhouse in the bay. This is the best one and here's why:

1. Service: Can't understate this one. No other Brazilian steakhouse offers the same level of customer care. Not once did we have to ask for refills and service was always present and friendly too. There looks to be at least one floor manager scanning the dining rooms and directing servers so that no table is the least bit neglected. The best part for me? They'll occasionally drop by the table and ask if there's a particular meat you're craving and they'll get on the radio and call it in for your table! Like a delicious airstrike! This might not be a big deal for some folks, but it's never happened in the many times I've eaten at Fogo de Chão and Espetus. The servers even remembered my preference for medium rare meat when they came back to our table later in the night for additional portions.

2. Upcharge (or lack thereof): Listen, every Brazilian steakhouse is going to try and upsell you on things, but this place not only reduces that hassle in comparison to its competitors, it also goes out of its way to include things free of charge. We weren't pitched on "premium meats" for an extra price (a commonplace experience at other spots), but instead they made a point to tell us that the steak wrapped in gold leaf was actually included in our meal (gimmick aside, it was our favorite cut of the night). They'll bring around speciality tequila and some cocktail offerings but other than that it does a much better job of keeping these pitches few and far between.

3. Food: Food is great, but this is where I don't see much of a difference between competitors. Totally fine, though. I know I can get excellent food at all of these steakhouses, but Galpão Gaucho is my go-to for special occasions solely based on the customer experience.

TLDR: It''s kinda shocking how great the customer service here is. You can get great meat at most of the Brazilian steakhouses in the Bay (including this one), but this place stands apart for how well they take care of...

Wanted to give Galpão’s a try being I love the Brazilian style steak houses. I had a 5 pm reservation for 3 but due to unforeseen circumstances we had to show up an hour early. I explained The situation to receptionist who smiled and said it’s ok we can seat you right now. As we we’re being seated we were greeted by no less than five different people, falling over each other to take my jacket and pulling out our chairs. I was thinking to myself, I wonder if you’re mistaking me for the present or something C; We opted for the full service experience which includes all you can eat salad bar which consists of cold cut meats, cheeses, veggies, picked veggies, salmon, deviled eggs, asparagus, beets, mango pico de gallo, honey glazed bacon which is just freaking amazing hands-down the best bacon I’ve ever had in my life, no other bacon even comes close to this,and about 100 other items just to name a few laugh out loud. Then while we ate our “cough cough” salad we had a rotation of food come to our table..... Fillet mignon wrapped in bacon, filet mignon, lamb, chicken, sausages, pork ribs, cheese with spicy honey, cooked pineapple “tastes Apple pie but way better” and more, honestly I lost track of everything that came to the table. Our all you can eat dinner also comes with fried bananas, bread, and mashed potatoes. Price wise they are just a couple dollars less than the Brazilian steakhouse at Santana Row but the food is definitely better, have a better variety and the table service is much better as well, the meat service came around about every 2.5 minutes “no joke" don’t get me wrong their competition at Santana Row is good also but if you’ve never been to a Brazilian steakhouse I would recommend coming to this one. “And yes I ate everything I mentioned above and more...