Burntwood Tavern — Restaurant in Cuyahoga Falls

genuinely the worst experience i’ve ever had at a restaurant.

we went here for my boyfriend’s birthday- got seated and got our drinks ordered. our drinks came and they were good, then a bug flew into my boyfriend’s drink because the door to the patio was wide open the entire night.

i couldn’t find our waiter so we flagged someone else down to get it remade. no offer to take it off the bill which is whatever.

then 15 mins go by before we see our waiter again. we order an appetizer and get that fairly quickly. our waiter is busy most of the night flirting with the table behind us.

we ordered the chicken dijon and the chicken ala vodka. the seasonal veggies were basically inedible- rock hard and barely cooked. the chicken ala vodka was overall disgusting and definitely NOT worth the $23 i paid. my chicken was bone dry and difficult to cut. the pasta was overcooked and chewy.

we couldn’t even tell our waiter about the meal because he was MIA until the end of our meal when he just had us pay. i also requested a receipt which he seemed pissed about having to get, only for him to forget the receipt when he came back to flirt with the other table.

i think we saw our waiter a total of 5 times in the hour we were there and each time he seemed annoyed to “deal” with us.

a $90 dinner for horrible service, horrible food, and bugs. will never return and definitely won’t recommend this place to anyone. go to leo’s social- you’ll have a better time for about...

This was quite honestly the first time I had ever tipped under 20%. Our server had dark hair, pale skin, and a white shirt on, but we never got her name since she didn’t introduce herself. She waited over ten minutes to greet our table, came back after twenty minutes to tell us she didn’t put in our appetizer, and that was the most communicative she was through the whole dining experience. The rest of our time there, multiple other people ran her food and she never checked back with us. Drinks went I filled for an hour when she saw my boyfriend eating his ice lol. She ignored our menus and plates until the end of our dining experience, where she tried to take plates I wasn’t done with. What was weird was that she was there the whole time like less than 10ft away from us, so she could easily see us sitting there and needing stuff. Instead, she seemed to be getting argumentative with her coworkers loudly in the middle of the restaurant talking about closing procedure. We arrived at 8 and could’ve been done by 8:30 if she didn’t consistently forget about us, that’s not terribly close to close for a two top that barely got anything. I don’t know man her demeanor was so off and almost irritating- as a manager of a restaurant myself I was just shocked at the lack of standards for service. The most helpful person was the host that was able to get me one soufflé cup of balsamic when I tried to nicely ask our server and...

I’ve been to multiple locations and my visit today really put a bad taste in my mouth. I’ve never had an issue with the service but todays was just comical of terrible it was. When we arrived 3 people asked if we had been helped but once we sat down is where the problems started. In a full dining room my boyfriend and I waited 15 minutes for our server just to say hello, we were minutes from walking to the bar instead. Once our server finally arrived we were ready order, it took another 8 minutes to get 2 waters. Our server had the surrounding tables that did not appear to be needy, nor was mine but I digress. Once we received our food, I was nearly out of water and asked for syrup for my brunch meal once he came around as another server dropped off our meal. The surrounding tables received refills and other requests while still waiting for mine.(same server) I received my refill when my boyfriend was in the restroom, although not present his more than half full glass received a refill before me, the person eating and the actual empty glass. Everything we asked for had to take anywhere from 7-10 minutes to get. I even battled with writing a review as we didn’t bring this to a managers attention when we were there. We are completely dissatisfied in every sense of the word and probably one of the easiest tables to ever have, as we had been in the service industry for many...