Pulp Juice and Smoothie Bar — Restaurant in Cuyahoga Falls

I came in several times this week and overall had a bad experience. The smoothie is mediocore but the customer service was terrible. I came in on 3/27/18 and was greeted by a rude woman during the afternoon who didn't even bother to say hello to me. What disgusted me was when she coughed into her hand while she was taking my order and then requested my credit card. She then came back and forth between the back room and making my smoothie, who knows touching what. I also asked her about the green tea smoothie and inquired if it was too sweet (I don't like too sweet) and she said it was sweet, then when I told her I didn't like too much sweet in my drink, she told me it wasn't.

I came in on the next day on 3/28/18 around 130pm and had a very rude girl take my order. She was white (not the african american girl who looked really nice). I had ordered the kale smoothie but requested to add more kale to make the drink less sweet. During my order, she grabbed my credit card and just swiped my card in the middle of the order as I told her I wanted supplement protein powder. When she was making my drink, she did not listen to my order and added about 3 pieces of kale in my drink when I told her specifically less fruit and more kale. The drink came out really sweet and I tossed it out. If she would have listened to my order correctly it would have been right. She seemed like she didn't care. I told her to have a good day and she ignored me.

These people need training in basic customer service and disappointed in the overall experience. Would...

I made an order for pick up at Pulp, it’s on my route and since I ordered it around 15:40, knowing I wouldn’t get there til around 16:00, I just knew I wouldn’t have to wait in line. The Pulp on W Market and Sand Run has a fridge for pickup orders, I expect no less from other locations.

Anyway, I arrive around 1600, maybe 1602. I go in, as soon as I approach the counter the young lady at the counter says “I’ll be with you in just a moment.” I look around to see if the pick up fridge has eluded me as I am on a schedule and don’t have years to wait for her to replace ice and cups and do whatever else she decides NEEDS to be done at that very moment. There’s 4 ppl behind me as this goes on. The smoothie was great but I didn’t order ahead to wait in line as if I didn’t. It took 5 minutes to get my pick up order....

Having been to only a few smoothie places in my lifetime Pulp quickly became my go to place!

Venue 5/5 The venue is clean and simple offering a few places to sit while enjoying your smoothie

Menu 4/5 For me the menu is perfect, especially since I basically get the same thing every time. Compared to other smoothie places I have been too Pulp does offer a little less in the way of extra smoothie options such as salads or other frozen beverages.

Staff 4/5 Every time I have gone the staff have been polite and helpful. Some of the time they seem to be tired or bored but are never annoyed or upset when you go to order.

Location 4/5 Location is decent as it sits on a rather busy corner. They are never packed so the lack of parking has never...