Staples — Local services in Cuyahoga Falls

Awful service at the Copy and Print Center. I will never go back or recommend, in fact I will discourage, anyone I talk to not to visit their store. Their employees (Brad) are a representation of this store and they are either lazy or incompetent, either way, they don’t deserve my business. So, I called the copy and print center and spoke to a gentleman named Brad. I called around 7:05 pm and asked about pricing to print a funeral card that included printing double sided, color, on card stock 67lb paper, one (hotdog style/11.5”) fold, and one cut. He told me it would be about $1.50-$2/ page. I replied that I would “print them myself and probably have them fold and cut the project” he said ok and the pleasantries that come with ending a call with a business. I arrived at the Cuyahoga Falls location around 8:26pm to find Brad texting/on his cell phone and his associate filling out the inventory report/print and waste sheet. (FYI I used to work in the Copy and print center in Athens, Oh and we wouldn’t be caught dead with our phones out.) Anyway, I approach the desk and couldn’t remember the name of the person I spoke to before but it was Brad, the associate informed so (and in a rude way I might add), again who “helped” me. I had the project printed already (like mentioned on the phone call) and he told me that he could have it ready in the morning “By 8am, maybe 8:15” but that they “would start it tonight.” When I mentioned that I needed it tonight he proceeded to tell me everything was done “by hand and that it wasn’t that we just stick it in a machine and it cuts and folds them.” That’s when I told him used to work in the Copy and print center and that it actually just was two machines. One to fold them and one to cut them. He said that they only do “4-5 at a time” and that he still couldn’t get them done in 30 min bc they “closed in 20, or so, minutes and half the machines we need are already shut down and need time to warm up.” I looked at him in utter bewilderment. He could have it done as soon as they open in the morning maybe by 8:15 (15 min after opening) but that he could t have them done before they closed in 30 min? I loved my objections and pleaded for them to be done tonight but still, Brad couldn’t “help” me. I went home and did them myself (for free) in 30 min and I don’t have any machines to do them in bulk. (I used scissors and a stopping block to make straight folds). If this is how all encounters with your store go then I am ashamed to be associated with such...

At the risk of hyperbole, Staples is a religious experience for me. The stores are always so well-organized and clean - and they smell, somehow, of learning. This Staples is no exception. In fact, this is one of the nicest staples I have visited. It is well-stocked, immaculate, and the associates are friendly and helpful. While I normally make a Staples run for paper and office supplies, every so often I need to make a larger purchase. On this occasion, my partner and I, who work partly from home, needed a new office chair and plastic chair mats to protect our floors. With a bigger purchase like this, it was nice to have a store associate help answer our questions and find what we needed. André not only assisted us in this manner, but his positive attitude and warm personality made my experience all the more profound. I wish I could remember the gentleman that helped us load the chair into our car - sorry - but he was also helpful and friendly. The combination of a well-kept store and exceptional employees reflects positively on the store management, and I hope André is recognized for his work. Thanks for the great experience - I'll be sure to frequent this store whenever I need more paper, Dixon Ticonderoga pencils, or other office supplies. We also saw a really nice looking desk... hmmmm... I might have to come...

I'm absolutely appalled. This is the second time I've had a issue with a Amazon return. First time they stated the septum rings I returned wasn't in the box staples sent. I had the receipt from drop off and had to dispute it. NOW I've been told that Staples scanned in my $32 shampoo bottle incorrectly so not only is it not showing dropped off (even though I have the receipt from the 2nd) they have no idea where it would be so it can't be returned to me either. So they can't do anything unless staples updates it. I've had the same gentlemen both times. A young kid with a ponytail, glasses and acne (sorry not sure how else to describe). If workers don't know how to scan Amazon/their scanner isn't working correctly then they shouldn't be doing it. They should have one or two people doing it and only have time open when they do it. This is ridiculous that I'm out over $30 because of staples making a mistake AGAIN. Don't be a drop off location if you're unknowledgeable. I'll be calling this week because I'm furious. This shouldn't be happening. I'm on top of my returns I suggest anyone returning here to keep a close eye on their returns. I'll be going back to whole foods. I never had a...