Chick-fil-A — Restaurant in Dallas

Super disappointed in my service. Yea of course they were fast. They are always fast but this time they were so fast they messed up. I was charged twice in the drive through. The guy in the drive through informed us of the possibility of a double charge. He said that if we were charged twice to call up there, speak to a manager get a refund and we would even get some free food for the inconvenience. To my surprise we not only did not get free food but we also received a hassle, no apologies and a rude manager named Brenda. I was charged 17 dollars and some change as well as 16 dollars and some change. I spoke to someone Monday night about 30 minutes after it happened and explained the whole situation and she said she would let her manager know about the situation and get the extra amount refunded. She told me to call back today to make sure the refund was initiated. So today (Tuesday) I called back to check on the status of my refund. It was the same girl and she got her manager- Brenda. Brenda made me go through the whole process again. I told her that I had already spoken to someone about the situation and wanted to call back and just make sure it was done and it had not slipped through the cracks. She cut me off and said “ a refund takes 3-5 days anyway to show-up” I kept my cool and I said I understood just wanted to make sure it was done. She then went on to tell me the refund was initiated but it turned out to be the wrong amount. I told her that and she was like “well it’s only a dollar” and I this point I thought that was rude. I was like I understand but it was yet another mistake on their side. She then said “well if you really want your 97 cents you’re going to have to come up here”. I understand mistakes happen but I never got an apology and it was an extreme hassle and someone who is supposed to help these difficult situations when you’re a customer is a manager. Instead Brenda just gave me a hard time and made me feel bad about about a dollar. Yes it’s only a dollar but you should never make a customer feel bad about a situation they had no control over. I will not be returning to this location. This is not because of the mistake but because of how I...

I'm honestly just really disappointed

I been to this location 3 times, out of the 3 times, all for breakfast, I only left with food once and that was like 2 years ago. The last time I went (which was last year or the beginning of this year I believe?), I had check online to make sure the place was open (forgot breakfast ended at 10:30) and got there around 10:12 just to be told it was shut down due to fixing. The worker was barely updating it on the site to say it was "temporary" close but was super nice about it, so I didnt see the reason to leave a review, it was something out of her control

Today however, due to morning traffic I knew we (I was with someone else) wasn't going to get there in time, so went ahead and order online. By the time my order was place, it was 10:26 and when we got in the drive thru, it was barely 10:31 (key moment, JUST BARELY turn 1). Just to be told since we weren't PHYSICALLY in line before 10:30, and I had pick drive thru instead of any of the other choices on the app, they couldn't do the order at all

So despite ordering ahead of time, now minus close to 30 dollars (for two meals mind you, the chicken minis and a egg sandwich with a chick breast on the side) for the next 7 business days (the worker told us how to cancel our order), and being 1 minute after breakfast was said to be done, and STILL had to wait to be let out due to the cars in front of us being there for like 5-10 minutes to make the drive back home with no food.

I rarely ever want Chick-fil-a, only really liking the breakfast but this is just honestly making me not wanting to be at this place ever again (Seeing as this Chick-fil-a is the closest one to my location and the others...

I work right next door so I am always ALWAYS at this Chick-fil-A. And I usually love it but today the customer service by one of their managers was super disappointing. It’s not what you say but how you say it. I called ahead prior to lunch time to try and order my son tenders for lunch at school. I always do this through the drive through and they inform me it takes 15-20 mins to do it and I’m always willing to wait. Today in a hurry I figured I’d call ahead yo try and have them ready so I could swing by and pick them up, the girl that answered placed me on hold while she went to go ask and then never came back on the phone. So I got to Chick-fil-A before they even came back on the phone. I proceeded to go inside to order and the manager asked how he could help me, I commented that I tried calling and was left on hold which then set off an uncomfortable scolding from him on how they didn’t do tenders in the morning unless I was ordering catering. Didn’t even address that I was left on hold, didn’t even apologize, didn’t seem to care. He said his piece and walked away without even taking my order. I honestly didn’t even say anything because I was super upset and did not want to escalate the situation. He definitely recognizes me from going in almost every day and didn’t even care to try and simmer the situation or make it better.

I also hadn’t said anything about working at the Mattison Avenue suites next door and how all of their employees take up our parking spots and do donuts at night in our parking lot but after this I definitely let our management know. We could definitely be great partners and neighbors but you don’t treat a regular customer the way he treated me and...