Verona Italian Restaurant Dallas — Restaurant in Dallas

Need a good reason not to go to Verona? Read on. I've been in hospitality most of my life and would be hard pressed to think of any person other than "Q," the owner of Verona, as an example of the worst possible service. In the process of moving to a new home, I took four friends to Verona to thank them for helping me. Service was spotty. One friend received his food 15 minutes after the rest and our waitress didn't seem to know the menu and couldn't explain much, but she was fun and we were in a festive mood. No one from management came to check on us during the meal, as one might expect from an independent restaurant, but the food was tasty. The next day, exhausted after hauling boxes, my fiance and I ordered dinner delivery from Verona, because I felt bad that she had missed the dinner. I like to support local businesses and they are 5 minutes away. Three minutes after the order was delivered, we found that it didn't include plastic flatware or napkins & all of ours was boxed up. My fiance called the restaurant to ask if they could phone to driver to drop some plastic knives and forks off. We were told by a waitress, who had to check to see if this was okay for several minutes, that it would be at our house in 5-10 minutes, no problem. 15 minutes later, she was on the phone with the manager who seemed to be giving her the run-around. I picked up the call from her and told him that I was disappointed that we would now be eating cold food for our celebration dinner. "Is not my fault! I guarantee food is hot when delivered." I once again explained that all our forks and napkins were still packed in boxes because we had just moved. Surely he could understand such a situation. At this point, anyone with a modicum of service skill- especially an owner!- would have congratulated us on our new home and sent over free desserts or something to help us celebrate- any token of sympathy and understanding. That's how problem solving is done in the service industry- with grace. "I'm sorry for the inconvenience..." etc. But "Q" had to argue. He is one of those people who is never wrong, particularly when he is very wrong. It turned out that no one was on their way with utensils. "I have been delivering food without flatware for 15 years. You should have asked!" I told him that we had called and asked for flatware 15 minutes ago and it still hadn't arrived and our food was now cold. "You want me to replace your dinner? I will not do this." I patiently told him that we just needed utensils. It could have ended there with an apology and someone dispatched with plastic forks and knives. I explained that I had brought 4 guests to the restaurant the previous night and he was welcome to look it up in his receipts. He didn't care and treated me as if I was lying. "I am slammed right now!" I explained that I was going to tell every one of my previous night's guests that we didn't receive any flatware after we were assured it was on the way, and that he had argued about it. "So you are going to lie!? All because of plastic forks and knives!!?" The discussion disintegrated. After 30 minutes with no flatware, I called back and was sarcastically told, "I will send someone out right now!' I drove to the drug store and brought back flatware and we ate our first cold, congealed dinner in our new house. No one ever showed up. I will never eat there again nor request delivery, and I strongly encourage anyone who has suffered abuse- not from a waitperson or manager, but from an OWNER- to avoid this place like the plague. My fiance and I laughed it off and watched Fawlty Towers. where terrible service is...

If you’re looking for a warm, welcoming Italian dining experience in Dallas, Verona Italian Restaurant on Garland Road is a must-visit. I recently dined there, and from start to finish, the experience was nothing short of delightful.

Exceptional Staff & Service The moment I walked through the door, I was greeted with genuine smiles and a friendly welcome that set the tone for the evening. The staff at Verona goes above and beyond to make you feel like part of the family. They’re attentive without being intrusive, quick to answer questions, and always ready with recommendations tailored to your preferences. The level of care and professionalism they bring to the table truly stands out and makes dining here a pleasure.

Incredible Food Of course, great service is even better when paired with fantastic food, and Verona delivers on both fronts. Their menu features all the Italian classics you’d hope for, plus a few house specialties that are worth exploring. Everything I tried was fresh, flavorful, and cooked to perfection. From the creamy fettuccine Alfredo to the rich and savory chicken Marsala, every bite was a testament to their dedication to quality and authenticity. Even the complimentary bread and olive oil dip were so good they could have been a meal on their own!

Inviting Atmosphere The restaurant itself has a cozy, inviting vibe that makes it perfect for any occasion, whether it’s a casual dinner or a special celebration. The decor is charming without being over-the-top, and the ambiance strikes just the right balance between lively and relaxed. It’s the kind of place where you feel comfortable lingering over a glass of wine or indulging in dessert without feeling rushed.

Final Thoughts Verona Italian Restaurant combines the best of Italian hospitality with delicious cuisine and outstanding service. The staff’s kindness and attention to detail, paired with their excellent food, make it a standout spot in Dallas. If you’re craving Italian or simply want a memorable dining experience, this is the place to go. I’ll...

I was staying at a local hotel in the area. I called and ordered a chicken dish to be delivered. My first clue there might be a problem was I had to repeat the address four (4) times to the person on the phone taking the order. I was very clear also giving them the hotel's name, hoping they were familiar with the area. He told me that my total came to $24.81 and the order had to be $25. for delivery. I asked about deserts and he mentioned they had cannolis. I asked if they were made fresh and he replied yes every day.

After a brief time, I got a call from the delivery driver saying he was outside my door. I went to the door and no one was there. When I asked him what hotel he was at, he could not answer me. When he finally got to the correct hotel and to my room, the food was less than hot. As I started to prepare to eat my meal I noticed there were no utensils in the bag. I called the delivery driver back and he said you had to request utensils. He said he could bring some back but it would take about 45 minutes. I called the restaurant and spoke with a woman who at first was very polite but also said you have to request utensils. When I said, "how would I know that since it is my first time, and it is for delivery?" She replied, "I don't know how you should know, but that's how we do it." She then became very rude and suggested it was incumbent on me to provide my own utensils when ordering from that restaurant.

The food was at best, mediocre, the cannoli was as stale and hard as a brick. Never will I use this...