Ixtapa | Mexican Restaurant — Restaurant in Dallas

oh so much to say about this. Service: the place was so dead that you would think they would care more about if your water was empty or idk that you wanna order dessert? but no just handed us the bill and sent us on our merry way. i could understand if they were trying to turn tables but there was so many empty booths my only conclusion is that they didn't want to work anymore. no, it was not late. around 6pm we went in and left at 6:45pm. i didn't complain about a single thing while there, i was sweet and polite. (don't need anyone spitting in my food lol i know better then to be rude) they just all looked bored and annoyed that they had customers.

the food: good lord where do i start? salsa and chips are given when you get there. i measured it out. 2 TBSPs of it was given. i can guess why but i don't work there so i have REAL idea. they make it sooo hot that you don't need much. i like spice. a lot. this was too much heat. if people fill up on salsa and chips (free btw) then they won't order anything to expensive because they are already kind of full. the restaurant will be giving money away pretty much if they did it different. i guess i understand that. not cool but i get it.

we didn't order apps just dinner. i got the chimichanga that came with rice, beans and it said lettuce and cheese. the rice was BLAND and HARD. there was a light red color to it so i am guessing they at least tried to cook it in something. at least it was cooked though. not mushy. the beans were old, they were so grey i was afraid to eat them. three finger pinch of cheese on it... might as well have left it off. that would be a measurement of a tsp or less. the guacamole was fresh at least. however it had to much cilantro. American cilantro. it over powered the whole thing. when i tried the bits that didn't have cilantro in it, i could tell there was no salt in it, no seasoning what-so-ever. just a smooshed avocado with cilantro. the chimichanga.... bland, dry, over cooked chicken in a barely fried tortilla. i measured it. it was 4 inch by 2 inch. nothing but the chicken was in it. not even any seasonings. at least the put the guacamole and about a teaspoons worth of sour cream. the so called lettuce and cheese.... measured that too. was 2 tablespoons of shredded lettuce (at least it was fresh and crunchy) and a two finger pinch ( about a 1/4 teaspoon) of cheese. might as well have left it off. the water had an odd taste? not sure what that was about. got a margarita. this may explain why they cheap out on everything else. they are losing money with alcohol sales. it was so strong i couldn't drink it. when the ice melted ( i got a blended one) it was like drinking watered down tequila. not pleasant.

i hope they read this and fix their stuff. they could be a packed place every day if they made a few changes. the place was CLEAN i am talking really clean! even the blinds had NO DUST on them. i was surprised. the decor was great. the prices could be better for what you get but if the food was good i wouldn't have minded paying that. the workers could be more interested in the costumers, i was going to order dessert till i got the check and decided if they wanted me out that fast i'll just go somewhere else for a goodie. i noticed they did this to every person around me. what was odd was they sat all of us tight together. the whole place empty. why not separate the patrons a little? what was the point of sticking us all together like that? the drinks don't need to be that strong. you will save money if you make a regular drink and sell two of them instead of one drink and sell one with the same amount of booze being charged to you. its just math. 14 bucks or 7 could go in your till. up to you. its an area that i feel this place could thrive if they tried harder. lots of places here in town with the same food but its made better. maybe do a revamp , a reopening to get attention and your sales will pick up. people will come to you instead of finding another...

The service was great and the atmosphere was very nice and modern. That's about all you can expect. Food is exactly what I knew it would be considering it's ixtapa. A very white washed subpar rendition of Mexican food. There was mild and "spicy" salsa served with chips when we arrived. It was not spicy in the slightest to us aka it's white people spicy. Menu is as expected but prices are high for the quality and taste of the food. But comparable to better mexican places. The onions and peppers in our dishes tasted fresh and cooked well but meats were dry and not tender. I ordered steak fajita and subbed my pico and sourcream for more beans. Was not bell peppers in my meal but unsure which pepper it was exactly. Not spicy so unsure. Taste overall was subpar. I could make better at home. Husband had fajita burrito and he said it was very meh and white mexican food. Kid got quesadilla and fries. Taste exactly how you expect. Overall won't come back. Was not worth the almost 60 dollars we paid to eat dinner. Would have rather went to taco bell if I wanted fake...

I had horrible service tonight. I've been coming here for years, but tonight's experience was the absolute worst. My waitress asked me what I wanted and didn't even let me finish before she started to leave. I had to call her back in order to finish my order. My meal was served but it wasn't what I ordered. She never came to check on me. I had ordered a meal to go and after about 45 minutes she came to me and said she lost my order and I had to repeat my to go order. She still didn't ask about my meal. I had to ask 3 times for a to go box. She dropped the bill off and never once asked, how was everthing, do you need anything. Let alone thank you for coming! I mentioned my frustration, when I was paying but was told I'd have had better luck if I came Wednesday morning or afternoon! So much for...