Subway — Restaurant in Dallas

Review is not for the quality of the food or service- is for the employees of the store.

Placed a large company order- I order through subway app and chose delivery. We ordered $100 worth of food. It was a large order and driver texted stating that the order was delayed I responded I understood. When we received all 8 sandwiches came with wheat bread, we ordered Italian herb and cheese and white bread not one person chose wheat bread. I received the usual email rating my experience I put dissatisfied because of the wrong bread on every sandwich. I didn’t request a refund or anything. Just did the survey. I received a call from a subway employee regarding the “complaint”. This lady proceeded to state that she wanted to see why I did the complaint, I explained to her that every sandwich was on wheat bread and we did not order wheat bread. She proceeds to tell me that driver was told that all they had was wheat bread and instructed him to call me. Said she heard him call the customer and customer said it was ok. I told her that I did not speak to anyone regarding any type of bread. Not once did she apologize. I asked her why would the driver have to call if I didn’t order through door dash. I order through subway app - she than said driver has more access to the customer. That really pissed me off because she was calling me on the same number the driver text, so subway employees had the same access to me as the driver. I asked her the purpose for the call she stated she wanted to know why I complained I told her again that we did not order wheat bread. She again said she heard the driver call customer and ask and I proceeded to tell her I did not speak to anyone regarding the bread. She said she heard the conversation. I explained to her he did not call, I again asked the reason for the call, she stated wanted to know what the problem was and ended the call. This person called me from her personal number. I tried to contact the manager of the store and was told she was not in. This was very...

Usually, I don't do reviews for major chain stores/eateries but I have to for this particular Subway in Dallas. It is 5min. From Love Field. I ordered a veggie sub with extra cheese. Nothing special about that, BUT this store truly gave me EXTRA cheese without me reminding them.The lettuce was so fresh it was crunchy. The tomatoes were red, ripe & sweet. They were slices not slivers. This store had the Italian herb and cheese bread that I like. ( most stores I've visited don't have it). The bread was fresh out of the oven. The cucumbers were crunchy, not soggy. Not much you can say about green peppers, black olives & jalapenos, other than, they were fresh. Only 2 women worked the lunch crowd and the line got pretty long. These 2 handled the rush excellently!! They were courteous, efficient & friendly. Kudos to them! My hat's off to this Subway...

Food is ok. Service is terrible. This place is sooo understaffed it is unreal. I waited for four mobile orders ahead of me to be made and when my sandwiches were finally started they were so rushed they didn’t listen. She ended up putting mayo on the wrong sub and when I told her I didn’t want it on that one she scraped it off and put it on the other, leaving leftover mayo on one and additional scraped condiments on the other. I told her to remove the mayo from the one and then she just removed the meat and cheese and redid it without adding additional lettuce or onions. When I went to check out she forgot to give me my cookie and upcharged me for a meal I didn’t receive. I waited for an additional 15 minutes for her to come back and give me a cookie. I would recommend driving a bit further for a...