If I could give an actual rating, this would be 0/5 stars but google forces me to give at least 1 star. I had hired Vindu to do catering for one of the days of my wedding weekend. When I contacted the restaurant, I spoke with the owner (Pakeera Guduru) and went to Vindu’s for a tasting after telling him what I was envisioning for that day. We finalized the menu at the tasting and was told a price per person to which we agreed. We were also charged an additional fee for 4 staff from Vindu to come and prepare some of the food onsite. We paid the advance and then we were told to come a couple of days before the event to finalize our guest count and pay the remaining amount. Aside from the menu, we discussed the layout that we had in mind as well as the general timings for the event. Mr Guduru kept reassuring me that he’s been in the industry for many years and has a lot of experience catering for events larger than ours.
Two weeks before the event, I called Mr Guduru asking him to provide his insurance documents along with a liability waiver that the venue required to which he said that he would email me the completed documents. I also told him that we had finalized with the venue regarding the layout of the food stations and had come up with the finalized timeline for that day to which he asked me to email him the details.
Four days before my event, I went to the restaurant and paid the balance that was due and when I brought up the layout and timeline in my conversation with Mr Guduru, it was clear that he hadn’t looked at my email but he assured me that he would handle it and that the service would start at 6pm promptly and that his staff would arrive at the venue by 5pm to setup.
On the day of the event, the Vindu staff only showed up at 6pm and started service at 7pm. We had agreed on the appetizer station being active from 6pm-8pm but they only began at 7pm. It was extremely frustrating for all of our guests that was waiting for 1 hour without any food.
On top of that, during dinner, one of the food items that was supposed to be made at the venue was dosas to which Mr Guduru had told me that he would be bringing two large dosa griddles that would make 6 dosas per griddle (12 dosas at a time). With the size of our crowd, he said that we would only need two griddles. His staff showed up with griddles that were only large enough to make 3 dosas per griddle causing extremely long lines. If he had told me that the griddles would only be large enough to make 3 at a time, I would have requested him to bring additional staff so we could have more stations and paid accordingly.
If that wasn’t enough, one of the two cooks who was manning one of the dosa stations was producing dosas that were so thick- it was evident that he hadn’t made dosas before. As a result, guests were avoiding this one dosa station, resulting in even longer lines. His staff also walked off with trays of food at the end of the event which goes against what he promised us. We were told that we would be given any leftover food so that we could distribute it as we saw fit.
The quality of the food from Vindu can be rated as fine with the exception of the gulab jamun which was so tough and dry. However, the service and complete disregard for everything that was promised and what we were charged for borders on shameless thievery. I would never recommend this establishment to anyone. There are far better catering options within the DFW metroplex to choose from that provide South Indian food.
We were actually considering to use Vindu for our main wedding day but decided to go with another Indian caterer and I am so glad that we did. The service and overall experience that we had was like the comparison of day vs night with what we...
Read moreTo preface: My wife and I are world travelers, we will drive hours (at most 6 hours) for a single restaurant. We sample the best the world has to offer and enjoy regional dishes.
This restaurant is NOT authentic nor amazing, in fact it's barely edible. My wife and I went there looking for 5-star Indian food and we came back with severe cases of indigestion and regret.
My meal started with two pieces of papadum with tamarind and mint sauces, both sauces were fantastic and the papadum was great. I found out that they were store bought, still delightful.
Two vegetable samosas arrive soon after, which were recommended by our host. They were amazing, very chewy outside and the veggies inside were a brilliant medly of vegetables and potato. Our meals came about 10 minutes later.
We ordered two of their specialty rices (lemon rice and pulihara). These rices both had nuts all the way through them, a spoonful of rice gave about 6 nuts; the nuts were burnt and bitter to the taste. The rices themselves were cakey and overly pungent with their flavors; the lemon rice tasted like it was boiled in lemon juice. After tasting these rices I immediately ordered white basmati rice.
The dishes tasted tart and not at all as ordered. The vindaloo was not spicy but more vinegary and harsh, a proper vindaloo should be spicy and lightly sweet and not at all bitter. The meat was mainly dark meat with the tendon still attached on some pieces, some very slimy.
The chicken tikka masala should be a sweet dish, there was nothing sweet about what I tasted. The chicken tasted burnt and the sauce was globular; you could not pour the masala sauce after a few minutes of sitting out, you had to spoon it out.
In the end our host was very apologetic about the experience and admitted that the reason most people eat here is because they do not know better Indian food. I agree wholeheartedly.
If you love Indian food,...
Read moreIf you want high quality food, service, and professionalism well look no further because Vindu is your one stop shop!
I’ve been ordering takeout from Vindu for over 4 years. My son is turning 1 and we wanted to cater food & were looking all over DFW. It occurred to us maybe we should reach out to Vindu. When I reached out, I spoke with the owner Mr Reddy right away and shared the logistics. Being a new parent and wanting to host a memorable event Mr Reddy put me at ease right away.
He explained how he has catered to all events, and it would be an honor to cater for my son’s 1st bday (That touched my heart). I had never catered from Vindu and the big thing about hosting events is the food!
Mr Reddy assured me the food will come early, hot, and plentiful. All the food was delivered early right before the guests came and it was a SMASH hit! During the event and after everyone kept asking me where did you get this amazing food from? Guests were raving about the flavor and quality. The amount of food Vindu provided easily fed out guest count of 75 people.
I shared my experience of catering with Vindu from others and they were amazed. Thank you again Vindu for making my son’s 1st bday quite memorable. I will be reaching out to you for...
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