Williams Fried Chicken #03 — Restaurant in Dallas

06/08/2024 after extremely long work hours until 3am, I went to this location, and it was very busy. After being blocked in the drive through line for 15, I pulled up to be told that there was a 24-minute wait for 3 legs w/fries. Instead of waiting, I chose what was up which was a breast and thigh. After waiting on my meal, the server discovered that the manager had given my food away to the panhandle that was asking the walk-up customers for food.

I had not eaten all day, so I decided to wait for the three legs that I originally asked for because 10 of the 24 minutes had passed. I asked the young lady was there a price difference and she said no. When the manager brought my order, it was the breast and thigh. I advised him that my order was in correct and that I had asked for my original order since I had to wait the 24 minutes (that felt like 24 hours).

Instead of righting the second wrong, he chose to go around with me in circles about an up charge. I was exhausted and simply asked for a refund since this experience was now going on an hour. He took the drink that slightly wasted in my car and the chicken and trashed it. He took no accountability for the mistakes made and unfortunately, I do not plan...

I usually have great experiences but last night was a bad experience and I don't feel like they hold there self accountable for their mistakes I ordered 3pcs white received a 3pcs dark called them all night they finally answer and tell me its nothing they could do since I ate the product that I didn't pay for i was hungry and on break and didn't have enough time to turn around wait in line again for them to just fixed the mistake they made at my cost and time I was reference to call in the morning to be told I would only be refunded for the difference between a 3pcs white and 3pcs dark at my cost with nothing to make up for my lost of time and gas I believe I should be compensate more than just a refund because I had to waste time and gas twice on a order that they made a mistake on please hold yourself more accountable i shouldn't have to feel this way from a mistake you guys made make it right just the refund is not enough I had to waste my gas to come back in get it which means you holding me the customer accountable for...

Out of all the Williams Chicken restaurants in my surrounding area this is my most definitely go place to eat from. I always make the extra drive to this location. They always serve me up properly and friendly. There is this one individual in the Drive-Thru that always takes care of me no matter what. I don't know his name at this moment but he always has great customer service with a smile. No matter what he always layers the gravy in my mashed potatoes. Other employees however are not so friendly and always want to charge extra for 2 seconds of extra work. Regardless it will never keep me from returning for their great food. The other Williams Chicken locations that are closer to me charge more for the exact same thing that I purchase at the Illinois location. I will continue to be a customer at the Illinois location no...