Cold Stone Creamery — Restaurant in Daly City

Yummy ice cream, but awful delivery experience. I ordered a birthday cake to be delivered to my address in SF, since it was only an additional $2. Unfortunately, my courier was given the wrong order (just a pint, not even a cake). Cold Stone called me to ask if I could call my courier to notify them, but their cell number was not available on my delivery tracking.

Because Cold Stone uses Grubhub for delivery, I tried to call Grubhub customer service, but they could not help me because Cold Stone initiated the order. Grubhub then told me to call Cold Stone.

So, now in a classic customer service loop, I tried to call Cold Stone again. Turned out, they can only make outbound calls, but they can’t receive inbound calls. I tried calling multiple times but the call always ended immediately.

I tried calling another Bay Area Cold Stone location to see if they could help me get in touch with the Daly City location, but they just said that their phone is broken and there is no other way to reach them.

When my courier showed up, I told him he had the wrong order. It would be a lot to ask him to go all the way back 25 minutes to pick up the order and then come all the way 25 minutes back. Bad timing, Daly City Cold Stone called me back while I was talking to the courier. I tried calling them back to no avail. They didn’t try calling again.

SO in the end, I went to the Daly City location personally to pick up my cake. I didn’t receive any compensation for the messed up order, so it ended up being worse and more stressful than if I had just planned to pick up the cake myself in the first place.

If you are thinking about getting delivery, I would recommend trying to go in person instead or accepting that you might have to go in person if you get the wrong order.

2 stars cause the...

We walked 15 minutes from our house just to try the new Going Bananas for JELL-O® Pudding but what a disappointment! It was our first time going to a Cold Stone Creamery.

I ordered chocolate ice cream with sprinkles for my kid and the Going Bananas for JELL-O® Pudding for me as it had great reviews. The server handed me a scoop of banana ice cream and reminded her of what I ordered. She looked confused and was probably thinking of what ingredients go into the ice cream. She told me they were out of vanilla wafers so if it’s ok if she just used vanilla oreos, to which I said ok. She mixed ONE piece of oreo into the banana ice cream and gave it to me after. I said, “Is this it?” since the picture had fresh bananas and something else on it. She looked again at the poster of the Going Bananas for JELL-O® Pudding and told me that she wasn’t sure what goes into it but she can put bananas on it. She went to get the bananas but it was overriped (brown peels close to being rotten already) and told me if it was ok if she used those. I declined since obviously she shouldn’t even have offered to use those. There was no whipped cream available so she handed me a banana ice cream with a single piece of mashed vanilla oreo.

So none of the ingredients of the Going Bananas for JELL-O® Pudding were available, the server didn’t know the recipe, I was offered rotten bananas, and to top it all off, they don’t have napkins. It’s an ice cream shop for God’s sake!

For the basic item priced at $7.49, just go to the nearest supermarket and buy your ice cream there. You’ll get a pint or more for this price without the disappointment. Also, the ice creams we had were...

Worst Customer Experience. I have ordered Customized cake through cold stone creamery website a day before my friends birthday. On the day of delivery, the manager gave it to some other delivery person and sent the delivery person back who came to pick my order and left me with out any cake. He called and informed regarding the issue happening but he hasn’t shown any interest in tracking the misplaced delivery. I asked manager if he could make me another cake for pickup next day he said it would take more than a day for my same customized cake to make it again. After long discussion he offered me a free cake and refund on my order but he asked to come and pick up the cake. When the delivery person called and explained the situation I requested them to go and pick the cake as the manager has offered me other cake. Later when I have called for refund or atleast to issue the price difference he didn’t respond. Infact I have ended up paying for customized cake and got regular cake from freezer. I have been to many places of cold stone creamery but this is the worst experience I ever had. My friend didn’t get the customized cake we have planned and ordered well before...