The Burger Bistro — Restaurant in Dayton

I’m writing to express my disappointment with the service I received from The Burger Bistro regarding a recent catering inquiry. About four weeks ago, I met with the owner, CeCe, to discuss catering a party. During our meeting, I filled out an order form and was told I would receive pricing details via email within 24 hours. Unfortunately, several days passed with no response.

After following up multiple times, I was finally provided with pricing information, which I accepted. I was then told I would receive an invoice, but again, no email was ever sent. When I reached out again, CeCe explained she had a lot going on, but assured me they would still be able to cater the event—which, at that point, was just two weeks away.

Despite my continued efforts to confirm, my texts and calls went unanswered. Then, just three days before the event, I received a message stating they would be unable to cater the party. I was told they apologized for the delayed communication and were unavailable for the requested date.

This last-minute cancellation left me very frustrated. There were multiple opportunities to communicate this sooner, but instead, I was left scrambling at the last minute.

I’ve always been a supporter of Black-owned businesses, and I want to continue doing so. However, the level of unprofessionalism I experienced makes it difficult to feel confident in extending my support again in the future.

I hope this feedback is taken seriously and used as an opportunity to improve communication and customer service...

I had planned for the restaurant to cater my birthday party. I sat down with the owner whom appeared polite and professinal. After talking to C.C., I immediately placed my order. She told me I would have a quote within 24 hours. I never received the quote. I reached out to her three times and she would apologize and say she will send it... still no quote. Then I texted with no acknowledgement or reply. At that point, I decided it was in my best interest to find another caterer. I truly feel my order was not large enough to care about customer...

I went on a Saturday night when they were slammed. I will eventually go back to give them another chance.

The food was good, but it was room temperature and the portions are small. I ordered the Patriot (classic burger) and Brussel sprouts. I thought the burger was small, and there were maybe 3-4 Brussel sprouts (6-8 halves). I waited for almost an hour for my food, but again, it was a Saturday night and they were slammed.

The atmosphere at the Silos is pretty cool, but there isn’t enough seating and the open layout makes it very loud and...