Very disappointed! Started off great, the girl that took my order was really nice, very courteous. However, things went down hill from there. After being told my delivery time would be 20-35 minutes ( of which would be across the street from them) I went out to the front desk to wait for my pizza. I actually saw the driver pull up, roll her window down and speak to someone outside, then drive off before I could get out there. This happened twice before I finally called the store asking where the driver went. I was told she would try to make contact with the driver and hung up. 10 minutes later and still no pizza so I called back and was told the driver couldn't find me. I was also told at that time their drivers are not allowed to come into the hospital to deliver food. I was never made aware of this fact when placing my order originally and said as much. (Which btw, would not have been an issue to meet the driver outside) The driver could be heard in the background yelling. At this point it had been an hour since I placed my order, so l just decided to cancel it rather than risk it. I'm not entirely sure how this turned into such a disaster but hopefully next time someone places an order from the hospital, they will be informed of your delivery policies first.