Sky Zone Trampoline Park — Attraction in Daytona Beach

Be Careful. This company operates under 9 different corporate names, their newest one is "CircusTrix Corporation". They are also non-compliant with BBB website. Feel free to check out circustrix.com to verify.

BTW - THIS IS NOT THE ORGINAL SKYZONE. HANGER 15 OWNERS BOUGHT OUT SKYZONE & GOT RID OF HANGER15, DUE TO ALL THE COMPLAINTS. THEY WERE OPERATING UNDER DEFY CORP, until recently. Feel free to check out defy.com to verify.

After MULTIPLE FAILED PROMISES, FAILED WEBSITE ATTEMPTS ( No cancel button on Skyzones Website, it's on a website defy.com, nor not one employee telling you this) I filled the form out on defy on Nov. 26th, NOT NOV 29TH.

Why so many company names? To make it nearly impossible to figure out how to cancel, since the actual location doesn't follow thru with their word. Perhaps bc the company has scammed so many people, keep the names different, so others don't realize their dealing with a scam company...

We used to enjoy sky zone, even though we only went about 4 times a year, due to location (over 40min away). We orginally went in on a Saturday evening around 6:45 p.m. Once at register, we were advised to just get the basic membership, as employee told us, if we did the membership, it would save us money, as the membership came with free socks. So instead of having to buy 3 jump passes, plus 3 pairs of socks, we could just get the basic membership & save $10. I advised him, we don't come often & he said that we not only save $10, but that we could cancel anytime. I was reluctant, but he was friendly & it was saving $10. By the time, all was said & done, it was now 7:30. He said that teen glow night started at 8, but since the process took so long, we could still jump for our hour & finish at 8:30. All was good. Well 8pm came & don't you know, an employee who was up in jump area, was kicking us off, due to teen glow night. I tried explaining to this guy, what we were told. However, he was rude & insisted we still leave jump area. I went to try & find the guy, who told us we could have an hour & jump til 830, but he was no where to be found. My family of course, left jump area & put their shoes back on. My daughter was very upset due to short jump time, she's 8 & ausistic, so we let her play some video games. ( Out of 6ish games, only 2 worked ) About 15 min went by & I finally saw the guy, who gave us our passes. He apologized, was polite & explained that he would talk to the other guy, so we could jump our other 30 mins. But at this point, I WAS OVER IT! I told him to just cancel membership immediately, how unsatisfied I was & that we would no longer be returning. Again, very polite, said he understood & that everything would be taken care of.... Feel free to pull cameras & call logs, as you can witness the unprofessionalism yourself. Well, of course, that wasn't the case. Calling & trying to get a manager on the phone, or a call back has been IMPOSSIBLE!!!!! We have NEVER went back, have had no help & I've had no choice but to freeze my card to avoid this fiasco!!! Beyond disappointing!!! I will be filing fraud charges with my bank, including contacting FTC & BBB, as this is beyond unprofessional. This has been nothing more than...

So where do I even begin? Perhaps creating a list will help me to make sure I cover everything. :) We had our little one’s 3rd birthday party here which I was interested in because my kid LOVES their toddler time. I went online to book but then followed up with a phone call where the person I spoke to, Carlton, was super nice and let me know all of the amazing things they offer from character greetings, to pizza, etc. This was in March. I was able to even put the deposit down by phone. Super easy process. I followed up in person (admittedly, I’m super type A LOL), and was able to speak with Lauren, one of the managers who was super sweet and confirmed everything. I was even able to pick up the complementary invitations they include as well! I was telling her how my husband and I have enjoyed having parties where all we have to do is show up and not worry about clean up at our house after etc. and she explained what to expect including that I could even add gift bags and a fruit platter if I wanted to. Of course we did! LOL They even had promotions going on for those who book in a certain time frame for the birthday boy which was pretty cool. This was September. Now the week of the party gets here, trying to organize all the little details and I’m freaking out and I had the wonderful opportunity of meeting Jennifer another manager who was extremely nice over the phone AND in person. Let me tell you, this woman is a Godsend. We finalized the guest list, figured out the character appearances (Marshall and Chase from Paw Patrol), drinks, you name it, it was done. I even spoke with Tyler a couple times from her staff and he was also very nice and understanding. Lauren was still just as helpful as ever too! Jennifer even reassured me the day before, putting my mind at ease saying, “we can’t wait to celebrate with you guys tomorrow!” Now the day of the party is here... They certainly delivered! I think my hesitation aside from being type A LOL was because there was a review about things being unorganized for a party here. I can assure you this is NOT the case. I don’t know what company would be so warm and go above and beyond the way that these managers and staff did. We were assigned a team member named Tyra the day of the party and she was on top of it! Before we could even turn around she had the presents ready for us to load up in the car when it was all over. Plenty of water for the kids to drink during the party also in addition to fountain drinks and pizza after. We had wild toddlers running around but they had a blast and so did the parents! We had our party in the morning which was perfect for the little ones (there weren’t any big kids running around) and one parent even said “how genius to have it in the morning so they get all their energy out early.” Our little birthday boy is STILL talking about his amazing Paw Patrol birthday party. At this time of the year, it can be stressful trying to figure out a birthday party on top of Christmas being right around the corner. I got more than I could ever bargain for the price and value. We had an excellent experience and this team will forever be family to us. God bless you guys always!...

After my last experience here, where I called and asked a series of questions to figure out what to expect for a 2 year old coming to play with his family, I was very disappointed. I drive 30 mins to get here and then we were not allowed to jump due to an event that I was not told about during my 20 minutes of conversation with an employee earlier the same day. They ended up giving us a free pass to return for half of the people that we came with, but delivered it with attitude and quickly dismissed us. Second visit, returning with the free passes. I called the same day to ask an elaborate series of questions to avoid the previous experience. All ranging from dress code, pricing, events, etc. Got my answers and showed up again to be told they were out of the socks required to jump and how they did not have a solution for the adults in the group. My 2 year old was given thr socks he needed but couldn't bounce by himself and they gave him his things and hyped him up for his first time to then tell us that we couldn't jump without the socks. It took some arguing to get them to come to the solution of allowing us barefoot. During this part of the discussion, it took 10 minutes to come to this solution and they counted this out of our play time of an hour. We were given a time to get off thr courts that was 15 minutes short of the hour slot, that half of us had to pay for. Once we were allowed to go into the play area, every single fan was turned off and the place was nearly a sauna with all of the people generating heat. When asked why they were not on, they said they're broken and don't know if they're going to be repaired and have been off for a long time. This caused the need for even more frequent breaks for an overheated toddler, causing us to get to use even less of the play time.

Overall, the experience was fun but the business seemed like they need to iron out a large variety of issue, from communicating to staffing, to training, to maintaining the facility. I will continue to go back and do not think that this is a bad business, but there is some more to be desired from this experience, so...