Starbucks — Restaurant in Dearborn Heights

I was in there today 25 of nov around 130 a women took my order with brown hair... my girlfriend got a snowbliss cofee i sad i have it to unless you have pepsi..she said i do...i said i take a pepsi....i got a snowbliss and said what is this!!! She said Thats what i orderd...i said no i changed my mind when i ask if i you had pepsi and u said yes i can get a pepsi..my girl was there as a witness!!! She said if u want pepsi instead i can insist you on a another order!!!! I said thats what i did order when u said we have pepsi..i donot need another order....so she was wrong!! Will not amit to it when i have a whitness to my order and i just threw it away....spent like 21 dollars there u think i get a small pepsi for being a unhappy customer but no ...she thinks she is never wrong ..well she is ...women working at 130 on nov 25th with brown hair...very bad customer service with a phoney smile ..more of a ha ha smile...really!!!!! when u know i wanted pepsi with a sandwich. She even thought twice as it was givin to me for she knew i did not want it hoping i take it....well i did in the garbage it went ..not paying for a pepsi after i paid for that like 8.50 drink i did not want..really....give the custormer his cheap fountain pop and say im sorry for a misunderstanding......amit to your mistakes insead of lying !!! Two people heard. I wanted pepsi to you one!!!! You are a terrible worker....and will speak to managment for how are you able to work there with no custermer service skills . this customer was was wright and should have got his pepsi instead of trying to argue with me!!! I should have just stayed till a district manager showed up.....you have no wright to tell two people what u think you herd when rhay both hers pepsi!!!!! Terible worker ....wow!!!!! And we walked in targets to buy a tv and Christmas tree ..we went to another store complety after that...there loss at targets for...

This Starbucks has the rudest employees. I completed my order with their app a few minutes before I arrived when I saw there was not a long line. When I got to the drive thru, there were no cars. I indicated that I had a mobile order. I was scolded by the person on the other end that they just received my order and that I should order at least 10 minutes ahead of time and that she was all by herself. I am not sure why it mattered if she had my order already.

Last year, I had an issue where I was told to reenter the line after already waiting a half hour in line. They had my food order which they gave me, but not my drink order. The line was twice as long now and they were closing in a half hour. I asked why they couldn't give me my drink now. All I got was that if I didn't get out of line, they couldn't give anyone else their drink. They knew what I ordered, but for some stupid reason they couldn't make it. All I got, was to go to the back of the line and probably wait a half hour for them to close and I wouldn't get my drink anyways. I had to call customer service to cancel the drink order.

I have never had issues like this at any other location. If I can, I usually try to avoid this location even though it's the closest to my house.

Update (9/25): The service at this location has gone from bad to excellent. I have had nothing but...

At long last, my weary pilgrimage through the wasteland of inconsistent Starbucks locations has come to an end.

I have found the one. The holy grail of beverage craftsmanship. The promised land where my Pink Drink, light ice is made to sheer, unadulterated perfection every single time.

No more disappointments. No more tragically watered-down atrocities. No more receiving a cup so full of ice I could use it to host the Winter Olympics. No, friends, this location—this divine, blessed establishment—gets it.

They understand the sacred balance of coconut milk to strawberry açaí. They wield their shaker with the precision of a master artisan, ensuring that the coconut milk doesn’t merely exist in the drink but becomes one with it—swirling and blending into the strawberry açaí base like a perfectly choreographed ballet. No separation. No weird marbling. Just a smooth, velvety symphony of flavor.

To the baristas here: I see you. I appreciate you. You are the unsung heroes of the Starbucks empire, the gatekeepers of true beverage excellence. May your espresso shots always be smooth, your oat milk never run out, and your sticker printers never jam.

To my fellow Pink Drink connoisseurs, if you seek a haven where your order will be respected, honored, and cherished—this is the place.

My quest is over. I have...