Casa Santiago Mexican Grill — Restaurant in Decatur

My 2nd visit. The first was years ago. There were 6 tables sat, so not busy at all. We sit and watch as 3 servers walk past us without even an acknowledgement. I work in the service industry so this was off-putting. It was myself, my fiancé, and my 3 year old. Server finally comes to our table. She say, 'HI. What would you like to drink?'. My fiancé and I order coke. She says ok and walks off. DIDN'T ASK FOR MY DAUGHTERS DRINK! When she comes back with the drinks, I ask can my child have a pink lemonade. She tries to walk off as I'm trying to ask where the restroom is located. Her response was dry as she tells me, 'In the corner'. Ok. That's clear. We weren't ready to order right away as this is my fiancé's first time here. We wait ...and wait...for her to finish texting so she can come back and take the order. Food was just not good. We usually go to Las Vias or cook Mexican at home so this was in comparison to what we usually order at a Mexican restaurant. The server asks if we want rice and beans with the kids meal but never brings back utensils for my child to use. Guess that was a hostess error. As we are boxing our food, the hostess is standing in the kitchen doorway starring. It wasn't closing time but I felt it must have been because I felt rushed with the starring. We get up to leave and he walks away. We stand at the hostess stand for every bit of 6 minutes until a server finally goes to tell him we are waiting to pay. (Speaking in Spanish) He comes up to the stand without any apology or even a word spoken...literally. I was totally in shock of his bothered demeanor. He walks off as I am filling out the credit card receipt. The only words he eventually uttered were of him asking if I needed a copy of my receipt. My fiance, who is Mexican, could here them speaking in Spanish. Maybe the staff should not assume they are the only bilingual people in the establishment. What I will say to that is, WE WILL NEVER VISIT THIS ESTABLISHMENT AGAIN, NOR RECOMMEND IT!! SMH Wish I could...

I'm going to make this simple: Eat here at your own risk! my wife and step son ate here a few days ago. It was the first time and probably will be the last time. We got the wrong food and when we asked why we didn't get what we ordered, the server froze like time stood still, looked at what they wrote down and said we would have to pay extra to take it back. My wife said it was fine we would eat what we got because she was hungry and didn't want to wait another 30 minutes. After finally bringing all the food, the server came back with the bill. We told the server we had a coupon, they said to show the cashier. It was still on the receipt and when I showed them the coupon they had already charged us full price and we had to pay that even though they had already said they would take the coupon and they couldn't take off the discount. Needless to take this is the short version. There was a lot more, but the rest is unnecessary. This place is garbage, serving garbage, and worse. I DO NOT recommend...

This used to be our favorite place. Today was HORRIBLE. My tea came with literally 3 melting ice cubes. My husband ordered no guacamole on his salad and I ordered fajitas. They served him guacamole and a beef chimichanga instead of chicken. I also was served a chimichanga instead of fajitas. When my husband asked to keep the salad off the chimichanga I was served he was told no. They took it back to the kitchen after it had been on our table and touched by both of us. Was it re-served? I don’t guess we will ever know. They do any brought my fajitas and 5 minutes later the rice and beans. He had to go to the kitchen to be able to speak to a manager who finally cooked him the correct chimichanga. The portion sizes have shrunk and the staff including the manager on hand did not care at all. We will...