Wingstop — Restaurant in Decatur

Nah nie Wingstop on Beltline in Decatur. I’m so over this establishment doing absolutely whatever they want to. I’m not even going to say how much I spent just know I got played out of my money as usual by this place a business & they know I spend goodt money when I come there. Next time y’all want to serve all drums just call me & tell me so I can cancel my order. When it says a mixture that’s what a customer should receive. Not a full order of big ahh drumsticks!!! On top of that they wasn’t even cooked all the way. Ole big half cooked wing serving establishment. I placed an online order like always so y’all have my information. The GM must not have been in there that evening & if he was then that’s even more terrible because y’all know better than this. Y’all know people expect a mix of flats & drums. We shouldn’t have to pay $1 extra when the order should be evenly distributed from jump. And I have photos to prove because I know the women in there keep the most disrespectful tones ever but that’s to be expected in this area. Tighten up & do better. Straighten up & fly right!!!

Ps the only reason why I’m doing this review is because I had just came from the ER after getting into a car accident earlier that day. I’m already considered in a disabled state due to being port op from back to back spinal surgeries so I can barely ambulate properly on top of the pain I experience on a daily. Having something that you pay for not turn out the way you want & you steady give a restaurant a chance is not a good view in my eyes. A simple phone call or a heads up on my online placed order would’ve solved all of this. But nah y’all...

I’m very disappointed with the customer service I received from Wingstop. I visited the store on Thursday and had a frustrating experience that prompted me to file a formal complaint later that same evening. It’s now been several days, and I have yet to receive any kind of response—no email, no phone call, nothing.

What bothers me the most isn’t just the issue that led to the complaint, but the complete lack of follow-up or acknowledgment. As a paying customer, I expected at least a basic level of courtesy and communication. Ignoring feedback shows a clear lack of respect and accountability.

I’ve been a regular customer and usually enjoy the food, but this experience has really changed how I feel about this location—and possibly the brand as a whole. If Wingstop wants to keep loyal customers, they need to improve how they handle complaints and show people that their...

ROACH IN THE FRIES!! Ordered 60 wings, 2 voodoo fries and regular which is over a $100 worth of food and they messed up the order twice. The first time the order that was delivered all we received was chicken sandwich combo meal and nothing else. The second time when they delivered the order not only was one of the 20 piece orders MISSING 8 wings leaving only 4 of each flavor but then one of the voodoo fries had no sauce or seasoning on it like it was supposed to (IT DID HAVE A FRIED ROACH THOUGH) and they still left out the regular fry. They were 30+ minutes late every time with delivery and we wasted over 3 hours waiting for food just for it to consistently be wrong. PLUS THERE WAS A ROACH...