Dunkin' — Restaurant in Deerfield Beach

Placed 2 orders. The first one was fine. It was only coffee and donuts for my father and I. I did find it odd that when I ordered munchkins they felt the need to tell me that I can't have just one. I chalked it up to a joke. I clarified by saying one ORDER.

Second order: This was for a friend. A coke and 2 breakfast sandwiches. The sandwiches were cold. My friend was able to remove the uncooked cheese easily. He also had a hard time eating the bagels. Then he only ate the egg. He never complained. I felt bad for him since I could see he was still hungry. I was also embarrassed to know the most edible thing I bought him was a bottle of soda!

I tried making a complaint through the Duncan app. Corporate said they referred my complaint to the local store. The store never contacted me. I gave them several days and contacted corporate a 2nd time. Still no calls.

My father and I won't be back to this...

Specifically, if I order a particular sized drink and a specialty milk which I pay more for because it's a specialty milk (almond milk), but then I ask for less ice because I want more drink and not a cup filled with ice because you choose to save on product, then dont hand me a cup with a clear inch and a half distance from the top of the cup "short" from being filled. Then attempt to justify why you did so? If a customer pays for a particular size cup, it's because that's the size drink they prefer, and not even less than that portion.

You earned...

Truly enjoy coming to this Dunkin #354757 in Deerfield Beach, everyone is very polite and willing to insure that your order is right. Their Midnight "hot" coffee (I prefer a dark roast) is delicious, paired with an egg & cheese wrap keeps me going well into lunchtime. My favorite donut is their French Crueller. Yum! I appreciate the team at this DD. They also have a drive thru- but I haven't used it....there is never a backup (long line)...seems they keep the orders for the cars/trucks in the drive...