Freddy's Frozen Custard & Steakburgers — Restaurant in Deerfield Township

Entered the drive thru at 6:20pm tonight with 3-4 cars in front of me. It literally took 15 minutes to get my food. The hamburger was hot and delicious, the container of fries was warm but only partially filled. The vanilla malt (with extra malt powder) was horrible. I couldn’t drink it so I threw it away. The vanilla malt was literally the color of caramel and tasted awful. Yet, I have always loved their malts. The person preparing it must have dumped a cup of malt powder in it. Clearly, the staff are in desperate need of training. I have been eating at Freddy’s (in Texas) for over 10 years and I LOVE their food. I was so excited to find Freddy’s 20 minutes from our new home but this meal was a terrible disappointment. I hope they can greatly improve. Meanwhile, I will wait to go back in a few months to give it another try. Update- April 1st, 4:30pm. I was craving Freddy’s and decided to go back and give them another try, much sooner than I expected… The steak burger was unusually “wet” like it had been sitting in a liquid. It didn’t have the usual, scrumptious crispy edges either. In fact, the hamburger bun was, disgustingly, soaking wet. The vanilla malt was awful. It had a strange, almost caramel flavor. The french fries were hot and delicious. This location is in desperate need of training and needs major attention and improvement in the their food preparation!!! SOOOOO...

Freddy's Frozen Custard & Burgers offers a delightful trip back to classic American diner fare, executed with a focus on fresh, cooked-to-order quality. Their signature ultra-thin, crispy-edged "steakburgers" are a standout, packing a surprising amount of flavor into each bite, especially when paired with their perfectly toasted buns and a generous sprinkle of Freddy's Famous Steakburger & Fry Seasoning. The shoestring fries are a love-it-or-leave-it affair; while wonderfully thin and crispy when hot, they lose their charm quickly. However, the legendary "fry sauce" (a mayo-ketchup blend with secret seasonings) elevates them significantly. But let's be honest, the true star is the frozen custard. Richer and denser than traditional ice cream, it's the perfect creamy indulgence. Whether you opt for a simple cone or a custom-built concrete with endless mix-in options, Freddy's custard consistently delivers. It's a consistently clean and friendly spot for a satisfying,...

Ok, ughhhhh 1. "under new management " just bought a Kings card with a BOGO and they WILL NOT honor it. It's on the window AFTER you order. 2. Forgot my cheese side cups -$1.50 3. Burgers thrown in a bag. 4. Cold uncooked fries. 5 ordered 3 ice creams. Only comprehend 2 of them. Repeated the issue at the window at least 6 TIMES . She STILL couldn't comprehend what was wrong. Calmly I stated I should have 3 ice cream items. Finally, I asked to speak to someone, ANYONE else who might be able to understand what's wrong. She said "I'm the manager" I Told her calmly "that's fine bit you aren't understanding I need 3 different items. time number 7 a vanilla and cookie dough concrete no whip, a Reese royal, and a ice cream sundae. Then FINALLY she went to get a manager and I showed him, I was given a Reese royal and a scoop ice cream with cookie dough and whip and cherry. HE corrected it. This place will be empty soon. So bad and under new...