Rent-A-Center — Local services in Delaware

waited 2.5hrs for them to arrive to move their washer and dryer to get answered with "someone was already there and no one was home" even though i was there for the entire appointment window. They only sent one person to move the units and the man there to move it asked me for tools that my husband had reminded them to bring when they set up the appointment. took over 10 minutes for him to arrive (from literally 3 minutes down the road) then took the manager 10 minutes for the manager to bring tools that we were ensured would already be in the truck. they didnt even finish the installation when they finally got here but After the total of 3 hours dealing with this my husband was late for work. completely...

Subject: Urgent: Unauthorized Charge and Pickup Request I am writing to express my concern regarding an unauthorized charge to my account. I previously paid in full for the rental, yet I have been charged again. I informed your manager about this issue, and he assured me he would get back to me, but I have not received any response.

Given this situation, I must now inform my bank of this unauthorized transaction. Additionally, I request that you arrange for the immediate pickup of the bed from my location.

I expect a prompt resolution to this matter.

Thank you for...

I have been a customer at this location for several years, and it has always been a great experience. I know RAC doesn't always have a great reputation, but I can say that this location is the exception! They have always bent over backwards for me. Whether it be flexibility on payments or repairing something, they've been top notch. This location is fantastic and I highly recommend it. I will be a customer with them for a very long time....