Kroger — Local services in Delaware

I'm posting this as a warning about using Kroger's delivery service. I put in an order on May 28, for $77 after having $52 of clipped coupons and savings. There weren't any available delivery slots until the next morning. So, the next morning around 7am, I got a text requesting substitution approvals, and at that time my total was still $77 on my receipt. My groceries arrived about an hour later, and then within 5 minutes, I got a notification that Kroger had charged me an extra $40, after the groceries were paid for the day before when the order was put in. I called Customer service and was told that all the savings and coupons On my order were no longer valid because the sale prices has ended at midnight., and there was nothing they could do. At no time, was I told or informed that any prices would change on my order. I asked to speak to a supervisor, and after 30 minutes of explaining that this charge had over drafted my account, she finally offered an in store $30 credit. That's not gonna fix my bank account, So is this right? I feel like they're using a technicality to steal from us. $40 is half of my weekly grocery budget. It's the difference in me being able to pay my water bill. I am no longer using any grocery delivery services from any store, and will no longer shop at Kroger at all. Be very careful who you allow access to your cards, apparently money is tight even for the big guys, and this is what they're resorting too.. think about it, and extra $40 on every grocery order is a whole lot of money. I'm ashamed...

There's a good selection of products at this Kroger and if I was rating solely on that, then I'd probably give 4 stars. Certain types of foods like ones you'd find in an international market are not as available here as they'd maybe be at another Kroger like the one on Houk rd, at least from my experience. You may be surprised to find that this store doesn't supply an item that you commonly purchase at a different Kroger or grocery store in general. However, they have some products you might have trouble finding elsewhere too. If you're somebody who prefers organic food then this store might potentially be a disappointment at times. The only example I can think of off the top of my head is they had little or no selection of organic potatoes for a long time. I'm not sure if that's still the case or not. I've never ran into any issues with non-food items. I've found what I needed. Food and necessities selection aside, one reason I give three stars is because the staff are not as friendly as I'd like. Some of the employees at this store are actually really great and helpful but it's very inconsistent, especially at the "service desk" or where money services are catered. I've actually overheard one of the employees who works behind the desk griping about one of their co-workers to another employee too. Lastly, this store can smell bad. Like very bad. Lately when I walk around the first or second isle where a majority of canned foods are stocked, it smells like actual human feces. It's...

Man, I really wanted to like this Kroger's since it's 2 minutes from my house and I've been a patron of the chain for over 30 years (and that's just my adult buying life-parents always shopped there). However, the chain (and this particular location) have continued to nose dive and underperform in spectacular fashion since the pandemic has ended. With the exception of one front end team member, there is not a single person I would hire in the business I run. A genuine lack of customer service is evident from their tertiary "HAVE A GREAT DAYS" (over the top to the point of sarcasm) to their general lack of desire to assist you when checking out your groceries (I dont think I've seen a checkout lane running with actual humans in over a year--but holy hell, prices keep skyrocketing). It really is disappointing as I know Kroger is an Ohio based brand, and I'd LOVE to see them continue to succeed long after I'm gone, but I just can not with them any longer. As I've watched most of my family members flee the brand for Meijer and Giant Eagle, I'm finally seeing the light and understand why my extended family members have already made the switch. Hope you guys can figure...