Friendly's — Restaurant in Delaware

Was at the restaurant tonight with my grand daughter. The whole place was hopping! Very busy. I was seated in Sarah’s section. She gave us and every single person in her section stellar service. She hustled and yet was attentive and professional. Thank you for hiring her and I hope we all have her an awesome tip. The troubling part of my visit was having to tell Sarah there was no hand soap in the bathroom. She said she would tell her manager. 30 min later we went to wash our hands again and no soap still. I watched several people in and out of the bathroom kids and adults as well as staff. This was so disheartening. I pulled the manager aside and explained how thankful I was for Sarah but no soap in the bathroom was unacceptable. A health department visit would cause a shut down. You can not operate without hand soap in the bathroom. I had antibacterial with me but shudder to think of all those who didn’t. Please do something different to attend these bathrooms. I know things run out but a one time visit can be excused not a two time visit. I am considering this restaurant a dirty one and will not visit for quite a long time. That makes me sad as Sarah was the bright spot in a line of other restaurants where the servers are exhausted and not able to serve with their whole self. Your manager tonight came out and listened to me, respectfully, thank you. However it leaves me with a very bad taste...

Normally I like Friendly's the food's pretty good the prices are great the staff is friendly. But this last time we went wasn't very good with my husband's birthday and the kids want to have the staff sing happy birthday to him so we arrived let them know it was his birthday and one of them to sing and no point did anybody advise us at that and that would not be happening until after you order ice cream we were not going to be ordering ice cream because my daughter has a peanut allergy and we cannot have the ice cream I have been on several occasions where soon as the customers are seated the crew comes out singing so I just figured that was how it works that was my fault in assuming however I find fault in them when I approached the manager and ask her why nobody was singing she got very defensive and told me that I can either have them sing now or that we could leave message was such a terrible experience I thought the manager would help would reduce our bill a little bit but she didn't she snatched it up as fast you could off the table ran our card and then came back and told us to have a great day she was extremely young I don't think she was manager material I don't believe she had to experience being manager your customers aren't happy you do something to make them happy she did not she was very uncomfortable in her own skin we will not be returning there...

I went here to get some ice cream for my family, the woman working behind the counter seemed to have trouble with the touchscreen which I didn't mind, I thought she might have been new. She made a minor mistake with one of the orders which I didn't mind, another one she gave me was a different ice cream than I had ordered, I politely told her that it wasn't the flavor I ordered and she gave an attitude saying that it was, I told her I was fairly certain I ordered a different flavor and again in a polite voice asked her if she could make the one I ordered, she grumbled and went back to remake it and when she came back she angrily slammed the container on the counter, as if she was trying to break it. When I opened it and looked, the order was still wrong. I left because I had a feeling if I told her she made the order wrong again, she would spit in the new one or something considering how angry she got the first time she made it wrong. This happened today on the 11th between 8:45 and 8:55pm. Edit: after I told my sister about the workers tantrum, she is worried that the worker actually did spit in it and won't eat...