Wawa — Restaurant in Delaware

On the 21st I went in and made a purchase. $13.78. Upon scanning my card the cashier told me it did not go through. I told her I saw it say approved. No good. Ran it again. Immediately opened my bank app and showed the cashier that I had been charged twice. The answer that I was given from another employee before even leaving the store that they have to wait until it clears my bank because she didn't know if it had already been reversed. This is a lie. She was just to lazy or poorly trained to do her job. But for the moment I had to apparently deal with the fact that Wawa has just stolen $13.78 from me. I went back on the 24th, last night to again try to get it reversed. The answer I got this time is "Well that's a problem for your bank". Definitely not acceptable. Definitely not customer service oriented. Definitely rooted in the inability of the general manager to train their staff . So I left my name and number for the general manager to call me back. It is now 4:00 p.m. on the following day. I've still heard nothing. This store is full of thieves who are poorly trained and indifferent to the disservice that they are giving their customers. Even the general manager is just as reprehensible and indifferent to the mistreatment of their customers. I think Wawa Corp needs to root out the trash and restaff this location with decent management. It's not about the amount. It's about the principal. You stole from me. I called you on it. You still shrugged it off and passed it on to somebody else to...

If I could leave zero stars I would. Every time I come to this Wawa it’s always an issue. Majority of their staff has no idea what they’re doing at all. If you go to this Wawa stay away from ordering any drinks. They will overcharge and up charge you for anything and everything. I get my coffee the exact same way every time I come In. I had to pay 50 cents for one pump of simple syrup when sugar is free when you order coffee. She made my drink incorrectly and then refused to fix it unless I paid the 50 cents for the one pump. When really it was supposed to be free. Some of the people need to be told the rules and policies again because at this point they are making stuff up they are telling people the wrong information. I used to work at Wawa and i know for a fact I have never heard anything like that before. I would just stay far away from this Wawa and plus the customer service is...

I use to go here everyday until I got the older older no offense Indian lady And tried my best to be respectful after she was throwing my things around then I Also was grabbing cigarettes too and not only did I ask for Newport shorts she gaave me 100s which was her fault not mine I bought a lot of stuff that day so I bought a bag where she threw the ciggs so I didn’t notice until I already left so after a hour I came back she knew who I was and wouldn’t exchanged my un opened cigarette for shorts or give me a refund she was giving me attitude plus more and I felt more the disrespected but she’s 60 or older so I bit my tongue n asked to speak with a manger I had to wait over 30 mins not even to see her because she was too busy so never again will I goto this un customers service having store that’s not ran properly very...