McDonald's — Restaurant in Delmar

THEY CALLED THE POLICE ON ME FOR ASKING DONTEL (1 of their management team) FOR HIS INFORMATION BECAUSE HE WAS DISRESPECTFUL TO MY MOTHER & BECAUSE I LEGALLY OPEN CARRY Let me elaborate: Tonight I stopped into this location during a visit with my mom so she could redeem some points for some specific food items via her McDonald's app to which Dontel proceeded to try and take her points without redeeming them for said items. She promptly requested his information to which he refused and proceeded to disrespect her. She still managed to get her food and came back out to my vehicle where I was waiting. I decided to ask for his information to which he immediately became defensive, disrespectful and belligerent while refusing my request as well. The rest of the staff was also very UNHELPFUL except for 1 person. I was intercepted by her. Her name was Ashley (a supervisor) who gave me the information needed to file a formal report. She was exceptionally professional and deserves a commendation and promotion if anything NOT A REPRIMAND. My thanks goes to her for providing very good customer service despite my upset state of being.

ALSO Whoever called the police on me blatantly lied as well and if it's found out WHO YOU ARE, legal action will be taken for attempted defamation of character. Thankfully, per my prior training via US Navy as security forces I was able to conduct myself in a non-threatening manner to diffuse what the police were told quickly. This was even after my unloaded weapon was temporarily seized because of how it was called in. It's good to know ones rights. I was promptly given my weapon back and free to go because of this and because it could have all been avoided had Dontel just been professional and respectful.

This McDonald's needs re-staffed EXCEPT for Ashley, she was great. She should be the manager there. The store manager was not...

Ordered two 20 piece nuggets on the mobile app. Did not get the sauces that I ordered and I went inside to explain. I was greeted with a hand in the hip and a disgusted look. I explained that I had not received the sauces with my order and was told "we don't give those out for free". I was handed 2 sauces for 40 nuggets! I normally do not complain on this location as I have always received great service but this time, the manager was pretty rude. I have been in customer service for years, and I have always listened to the customer and not cut them off mid sentence. This was inexcusable. It's not about the sauce, it's about the attitude I received. I complained to corporate and have not even received an apology, leading me to believe we have a generation getting promoted with no empathy for anyone. UPDATE: AGAIN USED THE MOBILE APP WENT TO CHECK IN, APP FROZE UP SO I WENT IN THE RESTAURANT AND THE MANAGER ON DUTY SAID I NEEDED TO CHECK IN TO RECIEVE MY ORDER! THAT WAS THE PROBLEM THEN HE PROCEEDS TO IGNORE ME WHEN I ASKED FOR HELP! I WAS CHARGED FOR AN ORDER I COULD NOT PICKUP, TOLD I WOULD AUTOMATICALLY BE REFUNDED IN 1-2 BUSINESS DAYS BUT AFTER LOOKING AT THE APP IT SAID I NEEDED TO GO TO THE RESTAURANT TO GET REFUNDED! I WAS ALREADY THERE! TO MAKE IT EVEN WORSE, MY ORDER WAS TAPED UP TO BE FINISHED UPON CHECK-IN AND I WAS THERE TO CHECK IN! IM OVER THIS PLACE! 3 TIMES IVE HAD...

We moved here in December and this is the closest McDonald's. I will be honest. I don't WANT to eat at McDonalds, but price and convenience sometimes dictates life. Plus my son is autistic and this is one of his safe food places.

This is probably one of the worst McDonalds we've been too. They are always getting our food wrong, or parking us to bring it out, and forgetting bags.

Tonight we ordered using the app. It showed the drive thru closed but the lobby open. When we went to pick up our food from inside they had supposedly closed due to technical difficulties. But their system was able to accept the order and withdraw the money.

The person who answered the phone told me that the money would be in the bank within 24 hrs, but feel free if to call back in the morning if it doesn't post within that time.

I do have respect for hospitality workers. I work retail, but only deal with customers on the phone. I know that people working in retail/restaurants of any type take a brutal beating from customers and we try really hard not to be 'those' people. It has taken me 8 months to post this review because I kept thinking it...