Aura Coffee — Restaurant in Denton

I really wanted to give this shop a chance. We came in on Saturday mornin’, it was our first time. The atmosphere was dead and the guy at the front seemed to be so uptight he could break , my partner tried to break the ice by cracking a silly joke. About coffee being like liquid crack as many can refer to it as that. The guy just seemed so hostile towards us. He was quick to tell us we came to the wrong place, when it was clearly a joke.

Strike one

maybe he was warning us of the service before hand. Although this should’ve been our cue to get to the front door. I tried to really give them the benefit of the doubt…

Unfortunately the following was just the lousy customer service We let the ‘barista’ —if you can even call the guy that and ask for his suggestion, he was plain and dry to hit us with the ‘ these are our syrups and can do anything’.. Clearly but do you have premade list of drinks? Your most liked drinks, maybe start there?. Having DECENT customer service isn’t rocket science.

Strike Two

I blame this on the owner maybe allowing subpar service, and lousy staff as just good enough.. unsure 🫤 Good business falls under all categories. Not just the face of the store. Suggestion? check up on your staff… 🌟✨To sum up my experience these are my take aways: 🌟✨

#1 -0/5 service. If someone had not told you. You’ll have to see People of all shades and walks of life. So Stop the hate Do not Wait!!🫱🏻‍🫲🏾 😄

#2 0.5/5 Atmosphere: points for plants but was so gloomy and dead inside @9:15ish AM on a Saturday 👎🏽 🪴

#3 1/5 latte : it had the flavor of coffee but flat out a dead expresso shot . 😔 👎🏼

Overall good enough isn’t good...

Just opinions of someone who’s been going for 2 1/2 years. Only for drinks though!!! I would give this place a 3.8/5.

Prices: Alright. 8oz is slightly more expensive than Starbucks (using starbucks as reference since they are notoriously expensive). For college students it’s not the worst but not great either, especially in this economy. But I haven’t found a place that makes matcha better. 3.9/5

Customer Service: Drinks are made in a timely manner. Don’t have a ‘the customers always right’ mentality. Cashiers are friendly and personable. Baristas, not so much. Can feel like college students with lax attitudes, bored and judgy at times. 3.8/5

Seating: Will find a table with 2 chairs with another person sitting, often times waiting for a drink, so you’ll have to sit with them if you want to dine in. Might get a table if you come less busy times. I was never able to sit inside, but they have some outside seating. 3.5/5

Atmosphere: Can be crowded, a bit noisy, but it’s okay. Has music that seems to be the workers personal taste. A bit of a hub for lgbtq, gen z, liberal, and female students at UNT. Can feel out of place for those who are not. 4/5

Convenience: Close to campus, used to have online website orders but it seems they got rid of it. Quick. 4/5

Extra: They give free bananas you can grab at the front and water is always free of charge.

Overall, it’s worth checking out atleast once. It’s the best option for non-starbucks drinkers in this...

I spent entire semesters here studying, and while the atmosphere is great, it is marred by the mediocre service, attitude, drinks and food. By the time of my graduation, I had probably tried every item on the menu. Truthfully, when I first started at UNT, back in 2022, it was great. However, as time went on, particularly in 2023, the attitude of the baristas, and the quality of both the food and drinks spiraled. The quality of both the drink and food would be highly dependent upon who was making it. Some drinks would be fantastic, others would be watered down, bland, and even slimy at times. When asked to remedy the issue, many of the baristas would either ignore me, roll their eyes at me, or refuse to help because " if I remake it, it's just going to taste the same." Truthfully, I hope this establishment the best, but I encourage you all to do better or you're going to continue to have...