Cool Beans — Restaurant in Denton

As someone who has been in the food service industry for several years, I like to visit bars and restaurants several times before leaving any sort of review: I believe that one bad server or one bad experience isn't always representative of an establishment's quality, and I like to give a place several chances before making any judgements. That said, I have been to Cool Beans about 5 or 6 times over the last month, on different days of the week and different times of day. My boyfriend and I have tried out the pitchers, sampled the food, and ordered shots on different occasions: the shots have always been great, the food delicious, and the pitchers a great deal for the money. We've played pool, foosball, and darts together while enjoying the great music that always seems to be playing. However, we will probably not be returning to Cool Beans. What has killed it for us is that there have only been two or three employees (that we have personally encountered) that have given us decent service. With very rare exceptions, we have both been treated poorly by the staff here: we've been audibly scoffed at and had eyes rolled at us for asking questions about the menu, and one staff member in particular has repeatedly slammed food and drinks down on our table (or the bar, respectively) without looking at us or saying a word -- this has been pretty puzzling to the both of us since we routinely tip at least 40%, always make an effort to be kind and polite to staff, clean up after ourselves, and don't make any sort of ruckus or fuss. I'll dearly miss the pitchers and mac-and-cheese burger, but there are plenty of other bars in the area that offer better customer service where I'd rather...

Update: George, the new manager, and I have spoken and he has FIXED THE FOOSBALL TABLE. That was my number one concern, and him taking the time to learn and fix the foosball table for my boyfriend and I has made me realize a new respect for Cool Beans. He told me they have new food items on the menu and I am excited to try them out. Thank you to the upper management for restoring the Cool Beans I knew and loved.

This used to be one of my favorite bars, but recently they have really declined. I played foosball there almost everyday. A few months ago someone broke the table, and I had several bartenders tell me it was being fixed the next day. Over FOUR MONTHS later, it's even more broken than it was in the beginning! I still have bartenders telling me it's being fixed tomorrow.

Tonight, I went there with a friend for some food to go. We went well before the kitchen was closed, but they still took almost 30 minutes (we counted, it was 27 minutes total) until we got our food. We were seated right next to the bar, and we noticed our food in the window for about 10 minutes before they brought it out to us. Again, the bar was not very busy tonight when we were there.

I have been very disappointed with the service that I have been receiving over the past few months, and I will not return until things change. I have heard rumors that this place is going out of business, and if it is, I will look forward to the day that someone else comes in and makes this the great bar...

Unnecessarily combative doorwoman.

I hold a commercial DL from out of state. When I handed it to her, she demanded a second form of ID, a debit card, she recommends. I asked what the issue with my license is, and instead of answering the question, she says to me "When somebody at a bar asks you to do something, it's better to just go with it." I ask again what the problem is, and she says the normal identifiers she looks for aren't there. Understandable, as it's a CDL from out of state. I get it. But then she says to me "things generally work better when you're nice to people" as if me asking what the problem is is being mean. Not called for. She lets me in, thankfully, but definitely with a grudge, and yells at me as I'm walking away. All the while, I'm confused at what elicited this kind of reaction as all I wanted to know was why my CDL, which outranks every ID I could carry except my US passport, was not valid enough for entry on its own. I've been to many bars over several years and I'm a repeat customer of this one, in fact, yet I have never been asked for a second form of ID.

I had no other problems with any other staff; they were all very kind and the drinks were well prepared as I remember them to be. But please, get rid of this doorwoman. I felt shamed and power-tripped by her actions. She is rude, combative, and treats anyone who dares ask a simple question with malice. 100%...