KFC — Restaurant in Denton

Very long but important We wanted to try the new Mike's Honey Chicken. Looking at the displays, we thought that the chicken was going to be party size wings but it was regular or tenders. No big problem that it was regular chicken but the two piece were soggy from grease and so fatty!! My husband literally pulled the soggy skin off and the meat area was so fatty and looked uncooked. I pulled a small piece off the 2nd piece and was like no this isn't good. We sat and ate the fries and biscuit. We were about to leave but my husband was like no this isn't right. He talked to the cashier who took the order and told him his complaints, he asked the cashier if wanted it or to trash it and he said nothing so he trashed it. We waiting a few mins thinking he was getting the tenders ready. As we were waiting, I heard the cashier and the "manager" speaking about the situation. Instead of her coming over to our table to address the issue, she spoke very loudly to us (and other customers were in the restaurant) about how she isn't giving a refund or substituting the chicken bc we ate "ALL" the chicken. My husband said we didn't eat it all and explain the same situation listed above and how it was in the trash now. She came from around the counter, pulled the trash out and reached in there with her bare hands to retrieved the plate we had. You can clearly see the thighs (one still in tact and one with all the skin off and the meat was squished from him squeezing the grease and fat). She then passive aggressively continues to speak to us about how we ate all the chicken and how she wasn't doing a refund etc. She moved the dirty plate to the trashcan by the door and leaving it on the top area of the trash can. He then asked for corporate's number and she said he would need his receipt for the store info and he said he wasn't given a receipt. She then goes back behind the counter *not washing her hands from digging in the trash interrupts the cashier who was taking someone's order to print him a new receipt. My husband was outside talking to corporate while I was still sitting in there. She apparently had family members in the drive thru so she was talking very loud with them and maybe a child was at the window or inside the kitchen (IDK) but was showing everyone the child as the other customers were waiting to be served in the drive thru. She continued to laugh and curse loudly with the other coworkers as I was still sitting in there. I have read some of the reviews and it seems that this location needs a lot of training on professionalism and customer service. There is a professional way to solve or address customer's needs. Yes, we were offer vouchers, that we definitely will not be using at this particular location but there has to some accountability with this manager!! I will continue to follow up on this issue to make sure changes are made.

I was doing Uber Eats at this location a few weeks ago, and as I was waiting for the customer's food to get ready, I witness the same unprofessionalism from Aniyah "the manager". She was being so condescending to the customer because they messed up the order. If we can't talk to the manager about the problems, who do we talk to about our complaints?? I'm not sure If the other employees are afraid to speak up for what's right but no one wants to deal with a person like that!! Nasty attitude, nasty food, and nasty restaurant!!...

I genuinely try to give fast food workers the biggest benefit of the doubt as I understand the nature of their work and their low pay means they should not go above and beyond the requirements of their job descriptions, but I actually cannot comprehend the complete lack of service offered by the manager for something only they are responsible for.

I'm writing this review at 9:30PM after going through the drive-thru to pick up an online order placed at 9:00PM or so. This KFC location closes at 11PM, keep this in mind. We are told at the window that they are out of 2 of the 3 items in our order, specifically chicken tenders/nuggets and mashed potatoes. We are notified by the manager herself that they will not be preparing any more of these items because they are "close to closing" (which is a very generous interpretation of the length of time between when we placed our order and their closing time) because it "takes at least 45 minutes" to cook. I do have my doubts as to the veracity of this claim as I can prepare and fry chicken strips from scratch within 45 minutes, whereas I'm willing to bet KFC receives their shipments of chicken cut, breaded, and frozen, ready to be fried, which would take substantially less time than she is letting on. But whatever, I'll give her the largest benefit of the doubt about this grossly exaggerated amount of time to prepare frozen food.

We then ask about just substituting the chicken tenders/nuggets and mashed potatoes for the bone-in chicken pieces she says they still have prepared and whatever sides they might have. We're not picky, we're flexible on food, we're just hungry and we've already paid. She informs us that no, she will not be substituting any of our food for anything else they still have available, nor will she cancel our order. She claims we can cancel the order on the email receipt from when we put in the order and to take it up with KFC that way. This is factually untrue; I checked the email, there is nothing in the entire message that even vaguely mentions or alludes to cancelling an order.

This means our only option is to take it up with corporate and wait for them to issue a refund, which means we could be talking a week or more to receive the funds back as it's entirely at their discretion, OR potentially file a chargeback request with the bank. This is because of an unwillingness to substitute chicken and a side that would cost the company pennies to do, a completely meaningless amount of money as to not even be scrutinized by corporate.

I am genuinely so incredibly baffled by the complete lack of regard for a customer due to issues wholly created by...

As of 6-15-2022: I walked in and needed to stop in the restroom first, where I came across an employee coming out just as I got to the door. He had a headset on and a checkered shirt with KFC logo. Floor was wet all the way under the door and in the hallway, but no signs of wet floor anywhere. Smell was pretty bad, but was clear water on the floor. I presumed he would have taken care of it, so used the restroom and then placed my order. Did not get a receipt, but my bill was $40 or so. After the girl gave me my food, I mentioned to her, she immediately went to look, and simply said, well that explains the smell. Got home with my food, and I will say, this is the absolute worst food I have gotten. Did not ask what sides I wanted, so I got mashed potatoes and gravy, that seems like it has had a birthday, and were not edible. The chicken is over cooked, and has a little odd taste to it as well. I can certainly assure you that I will be leaving this as a google review as well. Sewage is not something one should have to tell your employees about, especially when one of them walked thru it just before. Whomever owns this store, should have their franchise pulled. This is beyond unacceptable

Sometimes good, sometimes bad, manager is horrible. Hard to say what you will and wont be charged for, and sometimes you will get something you didnt order. I ordered 4 wings extra crispy, got 4 breasts original. Called to complain, they said they would make it up the next time I came in, well that next time I asked about it, the manager said I have no idea who you talked to, but I have nothing here about that. Same owner as the other denton KFC, both seem to be run as bad as the other. While I really like KFC, we eat it less than we would if we felt valued as a customer instead of feeling like the reason the manager is...