Starbucks Coffee Company — Restaurant in Denton

When I went there this morning there was a guy behind the counter. I don't know if he was new or not it's been a while since I've been there. I asked him for a caramel ribbon crunch it normally comes cold but I asked me if he could make it hot and he said no. Not a big deal I guess other places can do their drinks hot and cold there should be a way. So I asked him to make something similar but in hot. He said he would make a caramel something and add in a few of the ingredients that the caramel ribbon crunch hats. I said cool he rang me up and I paid. As he's making the drink he looks over at me and says I just don't think they're going to like it. I'm going to make it how I would normally make it as a frappuccino but I'm going to try and make it hot but I don't think they're going to like it. So he changed up the drink order in the middle of making the drink and then inform me that we weren't going to like it. I asked for my money back and I took my business elsewhere. First time I've been there in a while last time I'll ever be back. It's extremely unprofessional to tell someone they're not going to like the drink that they ordered especially when they changed up the order in the middle of...

This spot used to be pretty good, but now it's just disappointing. They're frequently out of supplies and don't voice/offer alternatives. There's just a general attitude of 'We don't have it, so whatever.' A customer has to play the 20 Questions game just to possibly find a substitution beverage. Additionally, their employees are unfriendly. Actually, some of them are downright rude. I recently encountered a girl named Josilyn who had a snarky attitude and gave poor customer service. It was like she didn't want to be working there and any interaction with customers was a chore, and she made sure you knew it. Very off-putting. I doubt I'll return here again unless it's out of desperation, but I certainly won't be recommending this location to anyone. I truly hope that management does some serious overhaul so as not to disappoint and lose...

The baristas at this location have always been rude and now (as of recent) will NOT take re-usable cups simply because they don’t want to. I have been to more Starbucks locations that I can count and never have I been told that a barista just doesn’t want to use my re-usable cup. They told me further that I can just pour the drink that they make in a plastic cup into my reusable one. I bring my cup for lesser waste and this is not the solution. I would love to grocery shop and get my coffee in the same go, but I guess that’s too much to ask. I left and went to a location down the street that was able to...