Starbucks — Restaurant in Denton

Honestly, I didn’t even get my order. And if you know Starbucks you know they don’t typically give refunds. I’m more of a Dunkin girl. But because this location is within walking distance I decided one evening to walk to get a coffee and treat because I needed fresh air. I order on the app with NO ISSUES. I put on my shoes, and start walking to get my order. I get a notification saying “ started your order” I thought, “Yay”. I walk the whole idk 8 minutes to this location from my apartment. Only to find they close, At 2pm and aren’t open on Saturdays and Sundays. I thought, well I got my fresh air but what about a refund since I didn’t get my order. I call another location, they can’t be of assistance because this is a franchise location. I thought oh well I’ll call them in the morning and get it sorted. The lady who answered the phone, sounded really snappy. I simply let her know what happened and asked how I could go about getting my refund. In a snarky tone “you’ll have to message Starbucks, the app should’ve never let you order” well ma’am it did. I’m sorry that the app allowed me to do it. After her attitude I just messaged the company. Luckily the sweet girl that messaged me understood, and immediately was able to issue a refund. Thank you to the people who run the questions and helped me get my money back since I didn’t get my order. Note to self. Check locations and times from now on....

The Night staff have been terrible this week! The other night, my friend went down at 8:30 to order a hot drink and the worker told her he cannot make hot drinks because he cut the machine off even though they close at 10:00. Today I went down there To get a quick bite to eat and the same worker & I had discussion as to which sandwich I would like he proceeds to tell me that I can’t get it warmed up because they turned the machine off 30 minutes ago. I went it around 9:30 meaning they shut the machine down at 9:00, I’ve been in there multiple times around those same times and were able to receive my order no matter what time they close. Very...

this one worker (her name is haley) here has given me empty bags on multiple occasions and doesn't make an attempt to fix the mistake. she also has messed up my drink (I ordered a chai and was given a matcha) and rolled her eyes when I went up and explained the situation. I went again today and they gave me the wrong drink again. I've noticed it's always the same worker and she seems to be working...