Burger King — Restaurant in Denver

This is an establishment I've had MULTIPLE BAD experiences in.... not just with the food and its lack of....freshness, quality, value...... but more so the nasty and rude people they employ.

Now, in fairness, I truly understand that the area where it's located provides a "challenging demographic" to say the minimum. BUT that doesn't give them the right to treat everyone who comes in there like garbage. And it doesn't excuse the rude employees and dirty facilities. They had a lady who got a bloody nose....dripped blood from her table to the counter...and back.... no one cleaned it up....

Last I checked we're in a Pandemic and sanitation requirements are expected to be followed..... but not here apparently.

I also have a significant issue with the food. It was so bad that my date asked for the burgers to be remade. The cheese never even melted...meaning that they never even reached a temperature high enough to consider it a cold burger. The manager refused to remake BOTH the sandwiches I purchased claiming it was half gone.... ummm no....two bites. She was rude and unwilling to do the right thing. So after being told MY burger was to remain cold and uncooked....I gave her the food back and requested a refund.

She said no, smiled, then turned around and walked away. Smug.

Followed by a host of other rude comments from her and the rest of the staff. I know my Spanish is rusty, but I know when I'm being spoken negatively about. It's unprofessional and I want my money back.

This is a common problem with the company as a whole. I will not be returning to Burger King, ANY OF THEM, as this is my last time giving my money to shifty food and...

This restaurant always manages to be the worst part of my day. The food is always dry and over cooked, the employees are generally negligent to a good customer experience. I've always kept my mouth shut though in prior visits, as I too work in service. Today I visited this location, the employee never gave me my debit card back. (Honest mistake on both part I totally get things happen.) I immediately turned around and about 10 minutes later i got to the store and let them know they had the card still. They told me "just pull up to the 2nd window". Mind you I only need my card and there are 3 vehicles between me and the 2nd window. Rather than opt to have me meet them at the door or pull into a waiting parking space and run the card out, they had me wait for all 3 patrons in front of me to settle. At this point it had been a solid 45 minutes of trying to get my card and food home. The dinner I ordered is cold at this point and I asked for either new food or a refund as I will now need a new warm option for my family to eat. Their response was "you got the food" and closed the window in my face. The irony? It was overcooked and missing 2 items. This location is a joke. I don't like to complain, especially about $20 in fast food. But my expectations are always low coming here and somehow the experience I had tonight was worse than this location had ever been able to deliver before. I wish I could...

First time at a smash burger. The burger wasn't bad, nothing to introduce to mom. Ordered fries and a drink not realizing you can't purchase as a combo. Paid $4 for sweet potato fries that I ate one of because they taste clashed hard with my burger. The staff seemed more interested in playing than taking our order. I took my dad in there and he asked for a sample of a brusskesprouts. The kid pretending to be a cashier was so busy looking over his shoulder trying to see the 2 girls sharing his shift told us they can't do samples because of the way they are packed. Understandable. So Dad said he didn't want them. Found out when I got home (to go order) I paid for them anyways but didn't get them. And dad bought a beer for $8. I will say this. I ordered a vanilla shake that may have been the best vanilla shake I've ever tasted in my life. Other than that I thought it was $50 that would have been better spent on play doh. And I was the only customer in there and it took us almost 45 minutes to get out 2 orders and leave. Nice restraunt. It was clean. But nothing inspired me to ever...