Carl’s Jr. — Restaurant in Denver

I would give this location a ZERO STAR rating if it were possible! The manager on duty was the ABSOLUTE WORST July 19th at 6:51 pm, unfortunately she declined to give me her name (go figure) she was a heavier set Latino lady with a lip ring. I had gone through the drive through due to being in a hurry, I waited for someone to answer on the intercom and had to say hello a few times before someone actually answered, I had ordered a beyond famous star burger with no cheese and NO sauce at all, as I pulled up to the window a gentleman had relayed the order back and said you want no special sauce? I said no I want absolutely no sauce in general (mayo ketchup etc.) just no sauce please. He then leaned over to the manager and relayed my message, the manager argued with the gentlemen and said “NO she said NO SPECIAL sauce so put the order in like I say”. Ok let’s get this straight, I don’t even know what the hell “special sauce” is I just didn’t want any sauce at all... I mean why is that so difficult? Anyways they made me pull forward I waited for another ten minutes until they brought me my burgers, and of course it was covered in mayonnaise.. my husband walked inside to return the burgers and get what we originally asked for “the absolutely no sauce burgers”. The manager argued with him and was extremely rude saying I asked for no special sauce (which I guess is ketchup? Again I didn’t say that but she was very adamant that she was right and everyone was wrong and to order correctly to begin with), they remade the burgers and she was yelling aggressively at her employees which I thought was extremely toxic and unprofessional!! my husband handed me my burger after they remade it and yet again covered in sauces?!?! I called back to get the name of the manager and she absolutely refused to expose herself. So instead we just won’t be returning to Carl’s JR. store #1101773 and definitely won’t be spending anymore with this corporation if that’s the type of managers they’re employing!...

Dear Carl's Jr, I will NOT do an automated ordering system. Thanks.

This place is okay. You have a 70% chance of getting an accurate order. They're slow compared to pre-covid fast food but fairly quick compared to other local competitors post-covid. The automated ordering at the box is new and quite maddening. I prefer humans and won't be participating in that experiment. The past 2 times I've been they've had me pull around to the front door to wait for my food. It's only a few minutes but I don't understand why we can't just wait at the window. I hate that I'm participating in manipulation of window times. And when you have 2-3 cars being told to wait by the front door we're blocking the drive-thru and parking lot.

This Carl's Jr is located in a little shopping area with other restaurants, a bank, a Starbucks and shops. The parking lot is in desperate need of attention so watch for the massive potholes. There's also an unmanned donation center that ends up being a dump site for awful humans and is quite an eyesore. This area needs some upkeep that I hope it gets soon.

Overall, come with low expectations. Okay for the hunger after stocking up on planting or...

horrible experience. a 20 min wait for one burger and they still managed to mess it up. how untrained could you be at a burger joint? I blame management for unsuccessfully training their employees. they are slow, not taking the effort in customer quality, unable to fulfill orders for the consumer, as well as in a timely manner. (I have a job too) there is a lack of motivation and us as consumers are being affected by their bad habits. You already know management isn't even reading these horrible reviews about them because ive read some of these reviews myself, and we'll nothing has changed. poor management, poor quality, and horrible service. if you have time to kill or your just waiting to die then-- head over to carls. if you want to be late to work, or risk your job-- head over to carls. if you want an order that isn't correct and it's as simple as ordering a coke but they give you Mt. dew-- then head...