Chick-fil-A — Restaurant in Denver

My experience here was so horrible, that if I could give it zero stars, I would. The “shift lead” was not a nice human- AT ALL. Food was all wrong and something was rotten. I pulled over and called the store where “Daniel” assured us he’d make it right by honoring our request for refund; additionally, he wanted to make sure we were still fed and he’d have new food hot n ready for us if we could only “come back today, please”. Thinking everything was kosher and we were expected, I sent my friend in to speak with Daniellhuuú hiu came back out of the store flaming mad and embarrassed. tho I sent him in w the receipt, AFTER calling the store She basically called my friend a liar and made him come get me bc his name wasn’t on receipt, then I had to prove it to her (even tho my name was on the receipt) and had to go back out and gather our trash to then bring back in so she could literally dig thru it. She then eyeballed me and scoffed unbelievably as I told her I had called and spoke w Daniel just a few seconds ago, and I didn’t understand what the problem was. Apparently, she didn’t believe I had called at all, and proceeded to condescendingly inform me that there isn’t a Daniel that even works at chic fil a at all. So I showed her the number I called on my phone and the time stamp. Even THAT wasn’t good enuf, so I called back and spoke w Daniel at chic fil a again- I had called the wrong store, but HE was 1000% nicer and more professional then she was. As I nicely told him that I had mistakenly called the wrong store and plz accept my apologies (on speaker phone, so the “shift lead” could hear the conversation), she rolled her eyes and sucked her teeth. Instead of throwing her under the proverbial bus by informing Daniel of the asinine behavior of his coworker and the true reason I was calling, I was helping her save face by only apologizing to him for my mistake, and she was still unbelievably rude. She then proceeded to tell me, “yeah. Well, that was a different store”, when I got off the phone and asked her politely for my refund. I was so aghast at her response even after confirming all of the above, and going thru such a huge demeening hassle, that I could only look her dead in the eyes and say, “Yes, u are correct.” After a short Mexican stand off where she sucked her teeth and made disapproving little grunts and stared back at me, she asked (WITH my receipt in her hands, mind you), “was it cash or card”? I had paid cash, but I knew that was also going to be an issue, so I simply stated that it was on the receipt that she is holding in her hands- HAS been holding the entire time- but it was cash. I have never been so rudely spoken to, nor so degraded at an establishment- especially one where I am a weekly paying customer. I will NEVER return to this chic fil a for sure, if I return to chic...

I love Chick-fil-A especially their breakfast. However, the other day I had the worst customer experience at the Hampden and i25 branch. I had entered the store at 1030 am and the line was long with some of the cash counters not in service. I reached cash counter at 1030 am and they said they stop serving at 1030 am. It was exactly 1030 am! It can not be my fault that they had some of the counters closed at a peak hour like that and not to mention I had entered the store 6 minutes before the breakfast window closes! I left the shop without any purchase. I never expect this kind of behavior from a company like Chick-fil-A. Also I over heard this employee i was able to see her name tag go by Remina speak poorly about her team. This is unacceptable I believe no one deserves to be treated this way at all. Working for Colorado Department of Labor and Employment this is uncalled for Verbal abuse is not acceptable behavior in the restaurants or anywhere else.Verbal abuse creates an uncomfortable and unpleasant work environment. It typically consists of sarcastic or belittling remarks, intimidation, loud aggressive anger and toxic language. Verbal abuse, especially if it creates a hostile working environment for protected classes, can be considered harassment under the law and cause for...

This CFA is not what it used to be before the old operator left. It seems like this operator doesn't have these employees on check. I came to the drive-through on October 6th after undergoing therapy with a disabled son and daughter. We ordered, and when we returned to the house, we noticed they messed up the food. I went very nicely explaining the situation. The cashier looked at me as if I was crazy. She was highly disrespectful and didn't care. And the second time again, my order was messed up. THEY HAVE NO IDEA HOW MESSED UP AND INCONVENIENT IT IS TO HAVE SPECIAL NEEDS CHILDREN IN THE CAR, AND TAKING THEM OUT OF THE CAR TO GO INSIDE THE RESTAURANT JUST BECAUSE THEY MESSED UP YOUR ORDER IS RIDICULOUS. Worst CFA EVER. The operator probably won't care, as the employee demonstrated that through their actions. Meghan, the manager I spoke to, actually showed no empathy. The employees kept whispering to each other when my son was throwing a tantrum. While Meghan rolled her eyes because I was complaining about my order being messed up. This is ridiculous. I used to love CFA BECAUSE OF HOW LOVING AND CARING THEY WERE COMPARED TO OTHER FAST FOOD RESTAURANTS. But honestly, what happened today shows that this Location does...