Las Caras LLC — Restaurant in Denver

Well, this is both the first and last time I have ever eaten or ever will eat at Las Caras Mexican Grill. I don't even normally leave reviews because you never know when you're going to go somewhere to eat on an off day, but after this experience, I can confidently say that I will never be back.

The service was pretty good. Our server was nice and we joked about me also having been a server in the past and literally laughed about servers getting peoples' orders wrong because they didn't write them down. This girl wrote down the order. And somehow between her and the kitchen, it was wrong. Twice.

We ordered the veggie burrito with no cheese or sour cream. Not too crazy, right? When they asked what kind of beans I wanted, I told them that I would like all three (pinto, black, and refried). The crazy freaking part is that I told the server THREE BLESSED TIMES that I DO NOT EAT CHEESE and to hold it.

We get the food and both (girlfriend and I both ordered with no cheese) of the dang burritos are covered in cheese. No big deal, but they asked what was wrong when we didn't eat them and told them that we ordered them without cheese. They remade them. Which was pretty cool. Then, they bring the dang things out again and it only had one kind of beans in it (black beans).

I am not sure if we just went in there on a super off day or what, but to mess something so simple up TWICE is completely unacceptable to me. No cheese, all three beans. It shouldn't take two attempts and STILL be something different than what I'm ordered. They charge you for chips and salsa too, which is pretty bold.

The food was alright. Nothing to brag about but it was mostly that it was not what I ordered. Can't say I recommend the...

The service was very friendly until I asked them to make me a new burrito (they goofed up the first one 🫢). The first burrito I ordered was supposed to be bean and chicken. It was only grilled chicken. Honestly, the chicken came out like soggy, wet, grilled???, diced mystery meat chicken. And they forgot the beans in my burrito ! 🤦🏼‍♀️🤷🏼‍♀️When I asked for them to remedy the situation, they said they were unable to. I did not enjoy my chicken burrito though . I would've liked more beans. Beans have a lot of fiber, and I am trying to eat a high fiber diet. I should've told the waitress. But maybe I would've been crossing a boundary there. I'm not sure she wants to know about my dietary fiber needs, and specifically why I need fiber. I am sure the table next to me wouldn't have been to appreciative that either. But in the end, they waitress informed me that their chicken was very popular and sorry I didn't like it. And there were beans right next to my burrito with the rice. Therefore, there was nothing they could do to accommodate my situation. I wish I would've let them know about my fiber situation. Maybe they would've been more willing to get me some more beans! So I paid for a burrito that I didn't eat. I left, unfortunately hungry and with mysterious chicken parts in my teeth. And I still suffer from a low fiber diet as well as protein at this moment. If you like diced up rotisserie chicken with mystery parts, this is the place for you! The best remedy for this situation is Glide floss 😁 and some Metamucil. They're really stingy with the beans. Thank God it's next to Target... I'm on my way to collect the necessary tools to...

Let me say 1st that the food here is beyond amazing. Fresh, flavorful and made to order. I love eating here. However, my husband and I are loyal customers and eat here a few times a month. I'm pregnant, and this food is definately a craving for me. Upon asking the woman taking my to go order to upgrade my red sauce smothered burrito to queso (the delicious red sauce unfortunately gives me hellish heartburn right now) I was told that I would need to purchase a small queso for $3.95, bringing my $10.95 meal to a staggering $15.00+ with tax. They have upgrade options for everything else, including meat, cheese, sour cream, guacamole, etc. But not for a few measly spoonfuls of queso. Adding together the cost of ingredients, labor, and electricity to make the queso, there is no way enough to spoon on top of a burrito is worth $3.95. Upon arriving to pick up my order, I asked a lady who I assumed was the manager/owner why there were no upgrade options for just a bit of cheese sauce, and I was told that the small was the "right size" for what Iwas asking for. It makes zero sense that I can get a huge plate of food for $10.95 but have to pay Nearly $4 for a tiny quanitiy of queso if I wanted some on my food. I know this all seems like a small deal, but seeing as we are a small family in a budget and eating out is a special treat, it would be nice to receive better customer service and A little accomodation for loyal customers. I don't expect free substitutions or extras, as I offered to pay for the switch. Its just too bad that good service is so scarce anymore, and greed and profit have...